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One of my Google minis stops on the middle of a sentence

KAV
Community Member

I have several Google minis. One of them has stopped in the middle of a sentence while answering a question. It has a good connection to my Google router. What can I do to fix it?

1 ACCEPTED SOLUTION

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the lack of updates here. I understand this issue has been happening for quite some time, and has been a rather frustrating experience. The team is looking into this issue at hand and I haven't received any updates as yet. I'll continue checking in with the team and share any updates I receive.

 

We just need a little help so we can move forward with the investigation. Please send a fresh feedback using the keywords: "GHT3 Cutting out in the Middle of a Sentence." Make sure to replicate the issue first before sending feedback so we can check the crash logs. For instructions on how to send feedback, you can visit here.

 

Thank you for your patience while our team works through this.

 

Cheers,

Muddi

View solution in original post

155 REPLIES 155

StaceyJill
Community Member

I'm a little confused. 

Yes, still randomly stops mid sentence. Yes still sending feedback GHT3 cutting out mid sentence.

Rypo
Community Member

Same issue here. Interesting that this is happening at a similar time as others. Would love to hear a fix.

freppy
Community Member

I'm getting the same issue, which started about 3 or 4 weeks ago... Same issue, it seemed to only affect one device, now both my Google nest minis are affected. Resetting devices and routers doesn't seem to do anything.

AJH13
Community Member

Having the same issue also

Svental
Community Member

Same issue, started 3 weeks ago, occurs on average once daily.

Andrewko
Community Member

Same here

AlexiaxMoon
Community Member

Hello, same problem here. Only have one Nest Mini, it's right next to my router, the connection is okay. It only started like two or three weeks ago and it happens almost on a daily basis (once I had to repeat my good morning routine three times!). I've rebooted and factory reset, nothing fixed is. 

Can you please help? 

JesterP
Community Member

Ditto. Same issue. Started a few weeks ago also. I wonder if it has anything to do with the lawsuit Google lost having to do with home speakers a few weeks ago.

 

https://www.howtogeek.com/778558/google-home-speakers-are-losing-features-due-to-a-lawsuit/

Machismo
Community Member

I have 7 mini’s, all doing the same thing. In the UK. Started about 2 months or so ago. Nothing seems to solve the issue. I just assumed it had something to do with an update, and eventually Google would sort it out with another update. But it is getting to the point where it’s becoming worth considering another, far more expensive, ecosystem. The morning routine failing more often than not, isn’t acceptable. I truly do hope a fix is coming soon. 

Knack
Community Member

Having the same problem as well. 2 of my minis randomly stop mid-sentence.  It's not all the time, but it happens frequently enough.  Please fix

AlexiaxMoon
Community Member

Still happening, even today I had to re-do my morning routine THREE times. Any solution? 

JasonHerb
Community Member

Same problem here. Affected devices include original Google Home speakers, Nest speakers, Google mini's and Google Home Max.

Sahar
Community Member

Having the same issue.

obxa
Community Member

4 weeks of this nonsense.  Reset all my  google home devices (version 1 and 2).  Still won't complete phrases, searches, etc..  Called support they said post an example file.  Not sure why they can't imagine what an incomplete sentence sounds like, and  I don't have permission to post audio.   So yeah fail.....

JesterP
Community Member

I really wish that someone from Google would respond to this topic since I'm sure there's thousands if not millions of users having this issue!!! 

StaceyJill
Community Member

Isn't is pathetic that it seems the only way to bring this to Google's attention is to write a letter and mail is USPS?!  There is NO reliable way to phone or email. If you think their posted phone number is real, it isn't anymore. You'll reach some independent call center in India and beware giving any personal information.

obxa
Community Member

I did a phone call to support.  Waste of time.  Only work-around is to say "hey google repeat that"- and eventually it'll work.     I'm guessing if enough people complain (like with the white noise loop thing..) they'll eventually listen.   Though rumor has it they're always listening.  🙂

StaceyJill
Community Member

😆 

Hrothgar
Community Member

Same problem here. Cuts just after the first sentence. E.g when asking about weather, I get "It's minus eight degrees and sunny there. Tod..."

Shaktiv8
Community Member

I was having this problem yesterday with my Google home mini too. Kept stopping or cutting out mid sentence. If the sentence was long enough it would eventually start itself back up lol. 

I disabled ipv6 connections in my router and that seems to have fixed the issue for now 

Are there consequences in disabling ipv6 connections in router though?

Crudnicki
Community Member

My phone, google nest, 3 minis, and my android auto are having this issue. It's a software issue, not a hardware problem.

I'm sorry I don't understand. 

All other software of mine works properly.  Still just Google minis stopping mid sentence. 

JesterP
Community Member

I wonder if we are all having this issue because of the lawsuit @User123456 lost. I really wish they would give use the respect and respond to us!! Here is the lawsuit article 

https://www.howtogeek.com/778558/google-home-speakers-are-losing-features-due-to-a-lawsuit/

JesterP
Community Member

Maybe the screwed up the software while removing this function???

obxa
Community Member

Perhaps.  The ruling dealt mainly with setting volume on multiple devices, and initial  setup.  It's very possible they unintentionally broke something in the code that is somehow related to completing phrases.

In the meantime,  try   " Hey Google- repeat that" as one work around.  I also suggest to keep saying "Hey Google, Give feedback"  ad nauseum throughout day and state the problem.   I figure if we bombard  them they'll eventually listen and hopefully fix it.   If not, I'll cut my losses and start over with Alexa. 

StaceyJill
Community Member

Alexa won't work with my new S21 😪 

Jodz
Community Member

I'm having the same issues as everyone else. I have 3 minis, a tall Google speaker, and an alarm clock with Google built in. They are all doing this. Rearing them, and my asus router do nothing. Google needs to put something out to at least acknowledge the issue

EAlanHill
Community Member

Plus 1 on this same problem. 

KAV
Community Member

I like Obxa's answer. Let's all keep saying he Google give feedback then tell Google what the problem is. Maybe if we all do this several times a day for several days, it might get looked at. What do we have to lose?

RonaldMcRonald
Community Member

Same issue here.

Mark_L
Community Member

I have had this happening several times on both my google home mini (which is next to the router), and occasionally my google home. Both have been reset and unplugged  - I also use the "repeat that" workaround. I like the idea of using feedback to try and get the message back to google.

Josty112
Community Member

I also have the same problem. I have 6 speakers in total (hub, nest etc) and ONE does not finish sentences. Dont all the reset etc. No change. 

marklfarkl
Community Member

I'm having the same exact problem all this have reported here. Very frustrating!

Perhaps this issue is related to the new feature that Google added in which the assistant stops talking if it hears the word "stop"?

https://www.engadget.com/google-assistant-stop-command-114443492.html

 

Hi - I think mine stops regardless - even if there is no other background noise, or the response that google is giving does not contain the word stop either.

Agreed. What we do know is that a new software routine that makes google stop talking seems to have been released at the same time as this issue in which google suddenly stops talking. Very suspect to me!

obxa
Community Member

Wonder if these forums actually ever get seen by anyone other than us community members?

 RE: Noise.   I've tried it in a perfectly quiet environment,  makes no difference.   We sleep with a fairly loud  air cleaner in our BR  which I first thought may of been confusing that device.   Definitely not it.   Also disabled the "continuing conversation"  option also no help.  Reset all my minis.   Gen 1 and Gen2 , still all doing it.   Tried disabling all my routines to see if there was a conflict- no change.   Called "tech support" - circular conversation from someone reading from a script that was a  total waste of time.  As mentioned before,  he wanted me to post an audio example.  Which can't be done on these forums.  I guess it's hard to imagine what an incomplete sentence sounds li................

StaceyJill
Community Member

😃 

lafilledex
Community Member

I'm having the same issue. I have 3 minis and they've all been doing it since late last year. It's so frustrating. I've tried rebooting both my modem, router and the minis. Nothing works. It's gotta be a glitch with their recent update. If google doesn't fix it soon, we're switching to Alexa.