10-14-2021 05:50 AM
Around the start of the month all speakers began to act up. You ask a request or question or anything and the first time the speaker will respond "Hmmm there was a glitch, try again in a few seconds" then you try after it stops talking and works perfectly. Whats really weird is I can ask a question to one google home and if its the first question sometimes 3 or 4 google homes will respond with "there was a glitch" even ones 2-3 rooms over from where I am.
10-22-2021 09:57 AM - edited 10-22-2021 09:58 AM
Hi acraigburns,
Thanks for reaching out. I am sorry to hear that your Google Nest devices are not responding to your voice commands. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.
I look forward to your response, thanks for your patience!
10-22-2021 10:57 AM
Hi again,
I just responded to another post you commented on. With your helpful information, I made a case for you.
Just a reminder, your Case ID is: 9-0030000032369. Thanks!
10-28-2021 01:03 PM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help. Have a nice day.