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CCwGTV 4K update to Android 14 broke TV stream playback

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gurabli
Community Member

‎03-17-2025 12:39 AM

My CCwGTV 4K received the latest update UTTC.241218.004, now I have Android 14.

This update broke playback of direct live TV stream in all the apps. It looks that all the h.264 FullHD streams are affected. The playback is like slow motion with judder and audio out of sync. All these apps worked perfectly fine before the update. Many users report the same (Reddit). 

Source is DVB-C, TS stream from my cable TV provider.

Is this a known problem from Google's side? All the devices still on Android 12 are perfect. 

 

1 Recommended Answer

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GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

‎06-16-2025 10:43 AM - last edited 3 weeks ago

Hey all,

Thank you to everyone who has shared details about this. Our team is aware and are actively working on identifying a fix. We will provide an update once we have more to share. We apologize for the inconvenience and thank you for your patience.


EDIT (6/24): 

Thank you for your continued patience. To help us further investigate, we would appreciate you sending feedback if you encounter the problem. Please follow the steps below:

  • From your TV, navigate to Settings > Help & Feedback > Send feedback
  • In the feedback input field, write the description: "Cannot play DVB streaming"
  • Enable both "Include system logs" and "Include bug report"

Press "Send feedback"


EDIT (8/5): 

We've identified the root cause and are actively working towards implementing a fix in an upcoming update. We'll provide an update on the rollout as soon as possible. Thank you for your patience.

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207 REPLIES 207

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Boeboe
Community Member

a week ago

I am also having H.264 problems. Cant stream decently on stremio weird picture stutter, slow loading weird sounds. Moonlight/sunshine stream doesnt work anymore. Keep getting error: this device or rom doesnt support hardware accelerated h.264 playbac. Everything worked just fine couple weeks ago. 

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QBA_WTF
Community Member

Tuesday

Still nothing, too much time. We demand repairing product for what we paid! This is not funny joke...

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GuillaumeS
Community Member

Wednesday

Worst technical support ever. That's unbelievable, still nothing after more than half a year is unacceptable 

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dlst91
Community Member

Wednesday

Similar issue with AV1 OPUS codex; I thought I was going mad.  This used to work before; sadly not surprised to find some poorly coded update has broken it.

0 Kudos

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wacxr123
Community Member

Thursday

Absolutely unbelievable disastrous problem of this Android 14 update! How can Google release such firmware to all users while still carry the basic H.264 decoding issues??? Unprofessional. The problem just almost make my CCwGTV unworkable since  my majority scenario is based on the H.264 streaming. The worst experience ever.

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asciiraider
Community Member

Thursday

Bluetooth pairing (headset) has issues with CCwGTV HD device since Android 14 update.  Never any issues with Android 12.
Can you guys please fix this?  Thanks.

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Brausmith
Community Member

yesterday

Finally, I've found this thread that explains the problems I've been experiencing for the past couple of months. Can't wait for a fix.

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exemetrix
Community Member

7 hours ago - last edited 4 hours ago

At least we now know that Google is working towards a fix. From my experience, I can tell CCWGTV HD started having this issue more than two years ago. There's a reddit thread discussing the issue. This was still under Android 12 and was somehow introduced with an update of the OS.

Took Google long enough to find the root cause and fix the issue. I'm hoping the fix gets released for both versions of the Chromecast, since they're both affected (HD and 4K).