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CCwGTV 4K update to Android 14 broke TV stream playback

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gurabli
Community Member

‎03-17-2025 12:39 AM

My CCwGTV 4K received the latest update UTTC.241218.004, now I have Android 14.

This update broke playback of direct live TV stream in all the apps. It looks that all the h.264 FullHD streams are affected. The playback is like slow motion with judder and audio out of sync. All these apps worked perfectly fine before the update. Many users report the same (Reddit). 

Source is DVB-C, TS stream from my cable TV provider.

Is this a known problem from Google's side? All the devices still on Android 12 are perfect. 

 

1 Recommended Answer

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GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

‎06-16-2025 10:43 AM - last edited 2 weeks ago

Hey all,

Thank you to everyone who has shared details about this. Our team is aware and are actively working on identifying a fix. We will provide an update once we have more to share. We apologize for the inconvenience and thank you for your patience.


EDIT (6/24): 

Thank you for your continued patience. To help us further investigate, we would appreciate you sending feedback if you encounter the problem. Please follow the steps below:

  • From your TV, navigate to Settings > Help & Feedback > Send feedback
  • In the feedback input field, write the description: "Cannot play DVB streaming"
  • Enable both "Include system logs" and "Include bug report"

Press "Send feedback"


EDIT (8/5): 

We've identified the root cause and are actively working towards implementing a fix in an upcoming update. We'll provide an update on the rollout as soon as possible. Thank you for your patience.

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201 REPLIES 201

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QBA_WTF
Community Member

yesterday

Still nothing, too much time. We demand repairing product for what we paid! This is not funny joke...

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GuillaumeS
Community Member

22m ago

Worst technical support ever. That's unbelievable, still nothing after more than half a year is unacceptable 

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