Chromecast glitching

[Midža]

I bought Google Chromecast HD S almost 4 monts ago. Everything worked fine until few weeks back. Now, when I stream from my desktop to my LG smart TV, I have a problem with glitches. It works fine for a while and than it just keep freezing i.e. sound on picture freeze. Tried all the troubleshooting suggestions I could find, but no help. Any suggestions? It's still under a warranty and I am not sure should I return it to the shop or it is something Google messed up?

[sicsacol]

Hi @Midža,

Thanks for reaching out to the community page. I'm sorry to hear your LG smart TV keeps freezing sound on picture when you cast from your desktop to your Chromecast with Google TV HD. I really appreciate your troubleshooting efforts and the information shared. Don't worry, let's work together to get this fixed. To better assist you, I have some questions:

• How far is your desktop from your Chromecast?
• Does the freezing issue happen when casting from your phone as well?
• Have you tried using your Chromecast on a different TV? Does it show the same behavior?
• Could you please list the troubleshooting steps you've done so far?

Please feel free to reply to this post with any other relevant information.

Regards,
Jonathan