Chromecast glitching

[Midža]

I bought Google Chromecast HD S almost 4 monts ago. Everything worked fine until few weeks back. Now, when I stream from my desktop to my LG smart TV, I have a problem with glitches. It works fine for a while and than it just keep freezing i.e. sound on picture freeze. Tried all the troubleshooting suggestions I could find, but no help. Any suggestions? It's still under a warranty and I am not sure should I return it to the shop or it is something Google messed up?

[sicsacol]

Hi @Midža,

Thanks for reaching out to the community page. I'm sorry to hear your LG smart TV keeps freezing sound on picture when you cast from your desktop to your Chromecast with Google TV HD. I really appreciate your troubleshooting efforts and the information shared. Don't worry, let's work together to get this fixed. To better assist you, I have some questions:

• How far is your desktop from your Chromecast?
• Does the freezing issue happen when casting from your phone as well?
• Have you tried using your Chromecast on a different TV? Does it show the same behavior?
• Could you please list the troubleshooting steps you've done so far?

Please feel free to reply to this post with any other relevant information.

Regards,
Jonathan 

[Midža]

Hi there!

To answer your questions:

- Less than 4m

- No

- No

- All I could find online i.e. restarting device, restarting router, etc.

[sicsacol]

Hi @Midža,

Thanks for your reply and answering the questions.

Since you've already tried some troubleshooting steps, including restarting your modem and your Chromecast, let's try the following steps:

• Please make sure your desktop is connected to the same Wi-Fi or linked to the same account as your Chromecast.
• If your computer goes to sleep or becomes disconnected, this can cause the video to freeze (and eventually stop); please turn off power-saving mode.
• Confirm that your desktop meets the minimum system requirements to support casting. For your phone requirements, please check out the following article: Cast media from Google Cast-enabled apps to your TV or display.
• Make sure your Chrome browser and your Chromecast firmware are up to date.

Let me know how it goes after trying these steps. I'm happy to assist further.

Cheers,
Jonathan

[Midža]

- Both connected to the same WiFi and linked to the same account

- Power-saving mode turned off

- No problem with the minimum system requirements 

- Everything is up to date

Problem not solved.

Cheers! 

[sicsacol]

Hi @Midža,

Thanks for the update. I appreciate your troubleshooting efforts and your cooperation trying to resolve this Chromecast glitching issue. 

The team would like to learn more about this Chromecast behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please make sure to add the link of this thread and your community username.

Please keep me updated.

Sincerely,
Jonathan