Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[WillIV]

Not entirely. Having it back on the Internet could help to get an automatic push when Google does release a real fix. Please note this is just a hunch though.

[Owen4all]

Did this just now. Seems like it at least undid my factory reset. Still unusable.

[KBH1]

This actually works!!! Wonderful, thanks!

Check your alarms after you   changed the date.. 😉

[Jindabyne]

Worked too 

[KBH1]

Cheered to soon... connected but no Chromecast icon on my streaming device.. Anyone help???

[Rankersbo]

This helps if you factory reset it

[Kevinmsadler]

This worked for me. I had done the factory reset as it says at the end of the troubleshooting steps and then was completely unable to add it back in to the network. I set my phone date to 8/3 and then at least I could put the device back on the network. 

i still cannot stream to it though. 

[LuisGarciaDiaz]

Worked for me 

[Siciliansweety]

When I try to reset my phone, then my Disney app, WhatsApp and other apps won't work. I can't even text without my phone having the correct date. So that doesn't work for everyone!

[Anonymous]

You are not resetting your phone, just manually set the date back to March 7 or prior.

Then open up the Google home application and reset up your chromecast device, at that point your device will be back online just in case google pushes a fix. Then just go back and set the date correctly on your phone and wait for Google to fix it.

Once your chromecast device is connected to your network again even though it's not working completely you can set your phone time and date to normal and just wait for google.

[DaveT1]

That’s worked to add it back in google home.

a step in right direction

[Jgabz]

Thank you, this worked for me!

[Bri2705]

How do you do that?

[Rickyc560515]

Yo hice caso de los que aconsejaron cambiar la fecha del celular al 07/03/25 y reconfifugar el chromecast; no tuve problemas con eso.

[ccouto]

intenta mirar una pelicola en la TV, no funciona

[RCK69]

Same here, reset back to factory reset🙄🙄 so now what? 

[CEinCville]

Look for Max 98's reply. He tells how to un- factory reset. Won't allow you to stream but will allow you to undo what Google told us to do and now they're telling us we shouldn't have done 🙄

[Aldoluduena]

Exacto tiran la piedra u esconden la mano ..... literal 

[Goosesayshonk]

Reset your phones date to March 8th or earlier. Google home will allow you to finish the setup process. You still won’t be able to stream to it, but at least it won’t be bricked in the setup screen. 

[Frederica]

Vous pouvez reconnecter Chromecast à Internet en modifiant la date de votre téléphone, à partir du 8 mars par exemple. Vous ne pourriez jamais utiliser un diffuseur, mais si vous l'utilisez aujourd'hui, le chrome coule à l'arrière.

Une fois  reconnecté à Internet, vous pouvez revenir à la bonne date sur votre téléphone. 

[Anonymous]

Yeah...same here, 5x. But to undo your reset (so the device is back at earlier date so that it can be "verified" and connected to your wifi again [and can wait for a solution by Google]) you could apply the following steps:

- Set the clock of your mobile phone manually to March 7 (i.e. at least the day before the problem occured) > Settings clock, date/time > disable automatic date/time setting and change manually to March 7
- Start your Chromecast ("CC") and reset it again
- Now restart the connecting process with CC from Google Home
- The CC will boot up and "verify" with your device again, connect to your wifi again and the stanard screens will show on your TV again
- Now your CC is back alive except for the fact that it won't let you stream anything due to the existing certification problem at Google but it can now wait for Google's fix to come
- Don't forget to switch on "Automatic time/date" of your mobile phone again

Hope this will be of help for now. Best regards from the Netherlands.

Hans

[MonicaG]

Great advice, thank you. It worked, my Chromecast is now in the previous state, we are awaiting Google to solve the issues. Greetings from România. 

[Jay2480]

That worked! Thanks!

[Yvod]

Thanks for the step by step. Have reset it, just not awaiting the fix 

[JSR15]

Thank you. Very much appreciated. Now to wait.

[Inimini]

Thx Hans✨This step worked for me. Now Google get your act together so we can actually use the Chromecasts again!

[RCK69]

I did this, now my other device ( which I gave a factory reset, is back on the screen, but still no casting....

Hopefully its ready for an upgrade, at least...

Thnx a lot for reset advice

[WillIV]

I'm with you. That's what I'm hoping for too. User tchebb on Reddit has additional steps you can take to get casting again. I'm going to try those after work.

[Sagan_Liz]

It took me about an hour to work through the instructions, but I was able to get casting again on my phone and computer :).

[Souryo]

Thank you, it worked. I have it back to my GoogleHome. Now I'm waiting for Google fixing the issues.

[NanceConfer]

Thank you! All 5 Chromecasts are now back to being listed under Devices (under Local Devices for some reason) so here's hoping that means they are ready for the fix. 🙂 

[Dgedaz]

Dankuwel Hans! 👍Now waiting for the issue to be resolved by Google 🤞🤞

[dsw_1234]

Temporarily resetting my phone date to the 8th of March worked for me to get round the Factory reset I did after following the guidance from Google.  So now just got to wait for the idiots who broke it to figure how to fix it.

[John9999]

Yes. I followed their own troubleshooting steps yesterday and it literally says to try a factory reset as one of the steps!!!

[Jay2480]

Find anonymous’ hack of changing your clock to before March 7. It has worked for me.

[Silviavicenza]

Wich clock? How?

[ccouto]

just wait, nothing to do,google has to buy and install new certificate at their server. changing date will allow you to see the HW but not use it

[Feffax]

Dovresti cambiare la data dalle impostazioni dello smartphone,es.01/03 

[Magneticorps]

Yes but no internet is possible with false date , so sorry it’s help only to understand That is probably a certficate end problem or an external flag that google catch in his hand.

[Feffax]

Ho provato ,mi ha permesso di configurarlo ma non trasmette da smartphone a TV