Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Carlosgote]

Si, fue eso, expiraba a los 10 años. Un fallo imperdonable!

[Mayan]

I need to update my chromecast

[yeltommo]

What does it mean that a certificate was past due?

[Ranipa_mm]

Does it really? Thousands of customers are affected and not able to use chromecast since past 5 days.

[jcperezag]

In that case, it is a fault of their service and they are not putting enough efforts to solve it. They are pushing to have everything on line and fully connected, so this type of failure shouldn't happen. Someone screw this out.

[Jessajo100]

They just released that because they needed something to say in an attempt to calm the masses

[kriegerartur53]

Aaaaaa

[Scottm_dj]

The fact is that Google didn't realize that their old unit still blows the doors audio-wise off the new stuff they have out...and audiophiles are privvy to things like that.  Although my CA sadly stopped doing 24 bitrate for me...it still sounds good.  Luckily it was unplugged when I tried to factory reset it and then realized it was a bad idea...

[nairasilvanalem]

Por favor até quando vai ficar fora do ar não tenho tv esmat só uso ele

Não tem nenhuma previsão?

[Ckyu29]

Yo

[Serkansehn741]

Amk nniye olmiyo

[hassenrijal]

Add me

[UlisestRan]

Sigo sin poder autenticar mi Google Chrome...

[almasudhasanrip]

# 

[Thebiologohn]

Too late for to say DO NOT FACTORY RESET YOUR DEVICE LoL

[tigur11]

yes dear, same here, i have reset it, now what will happen...

[Wellieswat69]

Hope they send information out when this is fixed. I have also factory reset it. 

[Vilas3287]

I too factory reset it

[3point14]

We all factory reset it because that’s what googles troubleshooting guide told us to do. 

[Ckyu29]

Thanks

[Mohsin9129]

Google has acknowledged the problem and is actively working on a fix. In the meantime, some users have found a temporary workaround by resetting their Chromecast and manually setting their phone's date to a day before the issue began (prior to March 9, 2025). This method has allowed them to add the device back using the Google Home app. 

[Selene1169]

Really? Could I do that? As many of us here, I have factory reseted my device. I don't think it matters too much but if not, will we have any problem to update our devices later?

[Mandak3]

It said on here NOT to factory reset your device. So I don’t think anything will work for you now . You’ll need the steps the reverse the factory reset 

[jcperezag]

The system provided that instruction. It was obviously something that everyone was going to do.

[Lilz]

Add the device back but still can't actually stream anything 😭

[Linrick04]

verrry interesting

[Magneticorps]

Ok super powerfull.

I have change the date to 1 march and reset , restart and make the attach beetween chromecast 2 and my phone.

[Magneticorps]

All is ok when i keep a date before the 8 march

[gabrieloui]

I don't want to have my iPhone with another date. I have to know which date is today.

[Lilz]

U can change it back straight after 

[Mandak3]

Can you have an iPhone?

[Macoinnit]

That is not good though is it

[Geen1]

How do you go back in date on settings? 

[ccouto]

dont do anything, it is a google issue

[WillIV]

If you have an android device just open settings and search for date. You'll see a toggle switch to turn off auto and then you can manually set the date and time under that.

[theirishfrog]

It's the date setting on your phone/tablet (whichever you're using for the Google Home app), not the Chromecast.

On your Android device (I'm on v12 of the OS), go to "Settings" >> "System" >> "Date & time", toggle "Set time automatically" to the off position, tap "Date", and use the calendar dialogue to select a date prior to March 9th.

It's also probably a good idea to stop and clear the cache of the Google Home app prior to changing the date, if this process doesn't work the first time.

Good luck!

[Esther1616]

Thank you. I've tried this before and it still doesn't allow me to cast only to connect the device unless I follow additional steps to by pass the authentication. 

[Ally007]

Did it work? I changed the date on the phone after reset,it is there,but the same errors appear when I try to cast...a certain code on netflix,an untrusted device on youtube,nothing happens on max...they ruined this out of negligence or a desperate need for money. It seems billionaires are desperate for more money...

[Feffax]

Ho provato,non funziona 

[ccouto]

yes, you will see it but will not stream, useless work around