Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Desertdaz]

Me too ... No Chromecast and factor reset using a backdate and still cannot cast. says the Chromecast is offline. Annoying that something that worked so well is now defunct. 

[eduman]

"Are you planning to replace all these devices? I personally own three second-generation Chromecasts, and they were working perfectly fine before your updates. Now they’ve become unusable. Since I didn’t cause this issue, I assume Google will provide replacements — is that correct?"

[MP60]

is this gonna be resolve or they are just ignoring us. I am so ready to switch to another device. anyway it seems Google can care less. No communication, no fixing, no help whatsoever.

[gm3con]

I'm very tempted too

[Sabby]

Oh. Great. I already factory reset it 

[Olby10]

So what? There's been an upgrading of Google Home... but still nothing! It's unbelieveble.!!

[alaskaanna]

So, my chromecast on bedroom television is not working, but the same exact on in my living room is still streaming and working fine. HOW? IF ONE WORKS THE OTHER SHOULD TOO, I would think, anyways 

[johnnyzero2]

Are you sure they are both Gen2?

[alaskaanna]

I believe i bought them both at the same time, they look identical.   Pretty sure?

[johnnyzero2]

Gen2 looks like this. Gen3 has a "G" instead of the Chrome logo, and a different HDMI cable end.

 

[KoB_2025]

Did you maybe factory reset one and not the other?

[KrishnaMoorthy]

Please roll your fix quickly. I hope it shouldn't take any longer to cast from an iPhone, once the fix is released

[Olby10]

I personally own three second-generation Chromecasts, and they were working perfectly fine before your updates. Now they’ve become unusable. Since I didn’t cause this issue, I assume Google will provide replacements... Do something or I'm gonna switch to another dongle... and ecosystem

[Grza]

I don't know how you can keep me updated unless I reply here and mark it keep me updated.

[Amr2811]

Updates ??

[ibrahiemsalah]

I already factory reset my device. What should I do 😭

[EugeneCheng]

I spent hours trying to fix my wifi, reset the device,  and failed trying to add back the device.  Drove me crazy until I did a lot of searches and came across this.  I hope a fix comes out soon. I use 2 tvs that utilize this daily.    Otherwise google should allow 2nd gen chromecasts be exchanged for the latest model.    They compensated everyone for the Google gaming controllers and games when they discontinued the support for the product.   I'm hopeful they'll do the same for the chromecast. 

[Joannelynn]

Still no update on the fix?

[mkeolver]

My elderly aunt suffers from Alzheimer's and uses her Gen 2 Chromecast to help her fall asleep, please fix this soon.

[shijans]

Hello, already made Factory reset to the Chromecast 2 model. Now I can't make an authentication procedure when Chromecast goes to the second screen with the code. What can I do?

[tbuz]

Change the date of your device, that has your Google Home on it, back to March 8th.  Set your Chromecast up, then change the date on your device back.  Then the factory reset will be undone.

[Davidoff]

Wie lange dauert das denn bei euch wir würden gerne unsere Geräte wieder benutzen, danke...

[ChiloMaco]

What is estimated dae of resolution of this problem??

Its unacceptable the time it is taking

[CmdrVimes177]

Ok, so how long does it take to renew an expired certificate and update your users? I could be wrong but it seems like it should take 30 minutes max. Or is the certificate excuse a convenient smoke screen for something more serious?

[Davidoff]

Ich denke auch sie stellen jetzt den Support komplett ein, in die Tonne damit und Streaming Dongle gekauft... Ist echt ne Frechheit selbst so ein gewöhnlicher Streaming Dienst stellen sie ein. Haben ja hundert Millionen verkauft und verdient warum dann noch helfen?!

[cici1]

Has the issue been resolved?

[JM60]

Why didn't you Goggle inform us NOT TO RESET our device.

Of course I did this in desperation of trying to fix it 😞 

WHAT NOW ?

[CmdrVimes177]

My friend has two of these devices and they started working again yesterday afternoon (GMT) so we're just waiting for the mitigation process for factory reset devices. They just need to get on with it.

[Maybeth]

Tu amigo tiene de los dispositivos que han fallado?

[tbuz]

If you factory reset your Chromecast, you can fix it this way. Manually change the date, on the device you use Google Home on, to March 8 or earlier, and you can set up your Chromecast.  Then change the date on your device back to what it should be. You won't be able to use your Chromecast, but it won't be factory reset anymore.

[RajeshJha]

Hello Team,

Any update or ETA on resolution?

[TheHappyGrump]

Same issue. Please send out a blanket update when fixed. Killed my treadmill TV. Not happy.

[profshakeslock]

What is the timeline for a fix update? This is silly. 

[Iceberg]

Same problem here. Looking forward to fixing it.

[KoB_2025]

If Google doesn’t start communicating, providing updates on this issue and a time line when they think it is resolved, I am inclined to go buy a device from their competition. This is no way to treat a loyal customer.
Any tips on what other device works well, anyone? I read about Fire TV Stick from Amazon? Thanks!

[ccouto]

the only defense we have is to make noisy at social media, the image of a company is the 95% of their capital. 

[ccouto]

That can also be their plan, let's expose Google's terrible posture. 

[ReyTarzan]

They are probably negotiating with cast companies that way they will not aloud you to cast from Netflix etc. Pushing you to acquire new devices. 

[ReyTarzan]

I'm  💯 with you!

[WillIV]

I have two fire sticks. Haven't used either in about a year. I did like them but found the Chromecast easier to cast to. Also, over had terrible experiences with Amazon's remotes and when this happened... Tried going back to the fire stick and can't get either of the remotes working after multiple batteries. However I did like the ability to side load apps onto the fire stick.  Personally I've been thinking about checking out Nvidia since stadia was closed. This could be the catalyst.