Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

No harm in trying that, or you can just leave it plugged in overnight and check tomorrow. It'll happen, I promise. You'll know when it's installing the update, cool animation.

[KazzB]

Mine didn’t work 

[johnnyzero2]

I promise, it works. Some have reported multiple attempts required.

[Lilahnz]

I did this but it won't link my cast still

[johnnyzero2]

Re-read, try again.

[IamRorro]

Issue fixed. Thanks Johnny!

[Eliza2]

It's working.Thank you😊

[Jaymak1]

On my iPhone I cannot change time zone as the Set automatically toggle switch is greyed out. Tried turning of time zone too, but I am not able to reset date and time. I am frustrated that now two things are not working. My chrome cast and the date and time setting on my phone.

[ahmedaboulenein]

try to use any android phone or tablet or borrow one for 10 mins.

[ahmedaboulenein]

you don't need to change timezone. just bring time to any day in Feb should fix it

[johnnyzero2]

Yes, some cell phone carriers stupidly lock down this setting on their phones. Borrow a friend's smartphone or tablet and use it to re-setup your Chromecast.

[Gergő]

After I added my Chromecast back to the Home app, the update process started as the final step of the setup, and now everything works as before. Thanks!

[levseltzer]

This did not work for me. While the chromecast device connected to my phone, it would not connect to any of the routers in my home.

[Jorre21]

Thank you

[Tiago69]

Você é um gênio, obrigado deu certo aqui!

[Sinead99]

Legend! They really should've pinned this! I could've had my chromecast sorted yesterday instead of p***ing about waiting for Google to fix it

[ema1960]

Muchas gracias 🙂

[Yolande]

Thank you Johnny, I followed your advice sent through that link and it work! My Chromecast 2nd gen is finally working after 1 week. Thanks again ❤️ 

[JackPe]

This worked fine for me, Thanks!

[Ckiser300]

Yes

[JohnOPKS]

Thank you for the reply. I wasn’t sure if this was for real when I saw it explained on forums the other day. I did this and it worked! I hope it continues to work as well. Thank you! 

[johnnyzero2]

Of course it will continue to work. The date workaround is simply a one-time-only trick to initially get past the expired security certificate and get your Chromecast re-setup and back online.

[Anonymous]

Hi, Home app won't find my Chromecast device at all, stuck on "searching devices" over and over. I did change the date to March 7. This did not help, Home app still can't find my device at all.

[johnnyzero2]

Hmmmm. Maybe try power-cycling your Chromecast (unplug/re-plug the power cable)? If that doesn't work, then maybe try another factory reset - long-press button.

[Alixm]

complimenti a te grazie 

Max

[Jack_will]

Solução imediata e eficaz, muito obrigado?👍

[setulmishra]

Doesn't connect to the wifi, rest every procedure worked 

[Huevos]

Won't add chromecast as new device.

[Huevos]

Doesn't allow me to add the device to my android.

[Avinash33]

Thank you this solution worked Once the Chromecast connected to Wi-Fi. It got updated and the issue is resolved. Thank you so much. This was a very simple solution and very effective. I am wondering why Google is not able to give this simple solution.

[Anonymous]

Total negligence on the part of Google. They should be better organize and know when something is going  to expire. If everybody who has been affected by this problem took them to court and sued them perhaps they would pay more attention in the future. I bought my Chromecast it is mine Google hasn't got the right to switch it off even if they decide after 10 years that they don't want to support it anymore I should still be able to use my property. Everybody should let them know just how disappointed we are with their treatment of their clients

[Cemil]

[£€$¥_+]¡<>¢|\¿

[Mommy33]

I totally agree with you…. 

[Anonymous]

I find it disgusting that they would put it a product that replaces my product for $130. I bought my Chromecast for 35 bucks. now they stopped supporting it. they pushing update that helps some people but anybody who did a factory reset and has had issues in the past like I have where a factory reset fixes it is out of luck? produce a fix Google or I'm going to just get an Amazon fire for every room

[aiexpaul2]

Pelo amor de Deus como é que eu faço para agilizar esse negócio que eu não tô entendendo mais não falo tenta entrar aqui nos aplicativos mas tá dando errado

[Alex_Lima]

Oi aiexpaul2, como o johnnyzero2 falou no post dele.
Se você fez um factory reset!
1 . No seu téléphone mude à data para 8 de março de 2025

2. Agora, tente adicionar seu chromecast no seu google home app
3. Ele vai conectar sem problemas.

4. Siga as instruções na tela para finalizar as configurações

O seu chromecast vai ser adicionado ao seu google home app, mas vai ficar con um triângulo amarelo e sem acesso.
Neste momento é so deixar ele quieto e esperar que o update se fassa.
Em algum momento seu chromecast voltará a funcionar corretamente.

[johnnyzero2]

Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Daniamejo]

Sto provando ora ma impiega molto tempo a connettersi al wifi

[Vanessa1976]

I NEED MY CHROME CAST BACK….

how can you take só long to fix something?????

[jjkilpatrick]

How can I reconnect the device to WiFi without completing a factory reset? My device will not connect to WiFi since the issue was identified. I've tried unplugging the device to reset the device.