Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[RJ12]

You have to trick the software.

Just reset the date to pre the 9th of march on your phone/tablet. Start the installation proces. Reconnect to your wifi. And your Chromecast is back on line. For me it worked fine. Good luck.

Don't forget to reset the date to present day.

[Panda30]

Wait! I turned off my wifi, changed the date manually to March 7, turned Wi-Fi on. Set up Chromecast and still not working. What did I miss?

[RJ12]

Now you have to wait for the fix/update from Google. Which is automatically going to be uploaded. Because now your Chromecast is connected to your Wi-fi again. I live in the Netherlands and I recieved the update/fix yesterday, march the 13th. Have a great day. 🙏

[jjkilpatrick]

Thank you for your help. 

I tried changing the date on my phone but it's not prompting me to set up the device and connect to WiFi. Any other suggestions? I haven't completed a factory reset.

[YaelOlvera]

Ya restablecí el Chromecast a configuración de fábrica quedo en espera actualizaciones para arreglar el problema

[johnnyzero2]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

What about for those of us who assumed you had broken their current Chromecast and had already bought a new Google TV streamer to replace it? Will there be any compensation? I had an event where I needed Chromecast functionality so I had to pay for the streamer as my old one was broken. That's money I'd rather have not spent.

[elitorres]

Yo sin saber, por qué no fui notificada a tiempo lo reinicie y ahora cuánto más tengo que seguir esperando para solucionar? 13/3/25

[johnnyzero2]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Efily]

Pra quem redefiniu, mude a data do celular 08/03 que volta ao menos como era, e espera eles consertarem

[Mannu]

Cambia la fecha de tu teléfono para el 08/03 e haces de vuelta la conexión en Google home. Yo recién. Lo hice y me resultó 

[JJJ12]

Lo hice y funcionó!!!

[DrRox]

Thanks for the update. Please be aware that this has caused significant issues to our business and home setup. we have 12 chromecast audio devices streaming to different rooms. We now have no audio available. Please fix asap. 

[Pablito_82]

Si estoy teniendo problemas para utenticar el chromecast quedo a la espera de que me indiquéis como solucionarlo. Gracias 

[raianedarc]

Estou com esse problema aí, só que eu redefini o aparelho, preciso de ajuda o quanto antes! Estamos sem acesso a tv por conta disso. 😩

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[xyloguy]

Pretty slow to find a resolution... Do you even have a work around?

[Anonymous]

Mirate este video funciona https://youtu.be/2EfKL8Qc8Sk?feature=shared

[johnnyzero2]

This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[pichicuita]

Ahora que avisaron, entiendo el por qué de qué se prende y apaga. 

[BATMAN37]

I did a factory reset not knowing I was supposed to. What do I do now?

[KuriosV]

For all the factory reset people who are freaking out and asking "what do I do now?":

1) Temporarily set the date on your smartphone (or tablet) to March 8 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed.

Supposedly it's going to be a phased rollout, so it could take as long as several days for the firmware update to hit your device. Patience.

**Google really should pin this information to the top of this page.**

[johnnyzero2]

Thanks for copying and pasting my post. Dude literally asked "What do I do now?", like half the people here. 🙂

[Qlinick]

Why does this take so long Guys ?? Its your product ? 

[Alex_Lima]

The solution is here  > Look at the link that johnnyzero2 posted.

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Juliana2]

Aguardando solução 

[Gasparalves]

Não conecta com a tv

[rhoelz]

I reset my device. What have I do now? 

[johnnyzero2]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[OneandOnly2025]

 ok Johnny did like you said,  backdated on iPhone it does show the chrome cast symbol says the name where it should etc. but still comes up as above. So I guess it’s still needs the update right? 

[Aleparedes]

Apurense

[SaamiXD]

The message about NOT FACTORY RESTING came a little too late… any new updates on fixing the issue?

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[ShivamKumar7206]

50

[Jefferazzi]

Factory reset is one of the troubleshooting steps here . This is what I did... now I've been without my Chromecast for several days 😩

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Morena25]

Meu deus prq não volta a funcionar 

[gabrieloui]

Do you really think there could be someone who didn't reset?
Then you are really crazy 😂

[JuliiAlvarez]

I've already reset it, please I need help I don't want to lose my device!!

[johnnyzero2]

here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...