Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Sciaco12]

Beato te, dimmi come cavolo si fa, 

[Mougalgiri]

Crome cast en panne depuis plus de 2 semaines, du coups  je connecte en filaire sur mon projecteur, et ça marche très bien...si la crome cast refonctionne un jour très bien,sinon je trouverai bien un truc rigolo  à faire avec...une boucle d'oreilles,un pendule pour trouver le bon livre,un talismans anti gafa vénal, etc...

[alexEfi1965]

torna indietro con la data al telefono vedrai che ricevi l'aggiornamento e funziona tutto di nuovo 

[Anonymous]

Why wouldn't you be able to cast your phone onto Roku?  My iPhone works just fine on Roku using AirPlay.

[treeman02345]

But only iPhones work with Airplay 

[Auntie25]

I did the same, bought Roku from Amazon. Glad I didn’t wait since it’s now Wednesday and they still don’t have a fix.  The lack of customer service is going to kill their future goggle tv sales.

[Ian23]

Osea que es un problema que todos tienen ??? Entonces no es mi wifi ?

[Marcos84]

Aparentemente no, yo intente conectar mi chromecast audio varias veces y no podia. pense que era un tema de configuracion. 

[Nubes25]

Yo pense que era problema de mi wifi, cuanto tiempo tardaran en solucionarlo?

[Tatiane]

E eu xingando a minha operadora de Internet kkk

[Alyson]

Desliga a data automática do cel. Volta pro dia 8. Após configurar retorna a data atual.

[Nes989]

It works for me! Thanks!

[Lisboa]

Funcionou mesmo! Muito obrigado

[bengalfan]

You can cast to Roku devices.

[Dieroc]

Nos están obligando a cambiar a roku

[alexEfi1965]

io ho trovato la soluzione cambiando la data del telefono indietro di qualche giorno io l'ho messa al 10 marzo in questo modo ho ripristinato il Chromecast ha ricevuto l'aggiornamento e funziona di nuovo tutto.

[TiredandBroken]

Or tear you down and replace you with a real person 

[Equalizer_Goth]

that has its advantages.

turn off the tv for 10 mins, then log into chromcast with user and pass.

then look in google home if its there.voila, you can use

[Kittiecatmomma]

Where did you read about this online?

[Tokyojimu]

See https://www.reddit.com/r/Chromecast/s/O0UTbXRl1t

[mhill]

Herehttps://www.theverge.com/2024/8/6/24214471/google-chromecast-line-discontinued 

[Mary56]

• Hii where exactly thnx

[mhill]

https://www.theverge.com/2024/8/6/24214471/google-chromecast-line-discontinued

[Tafaryah]

Idem....

Dégoûtée. et en prime j avais réinitialisé AVANT de voir leur com..

C est quel traquenard ça encore...

[Basalisco]

Sul telefono imposta la data al primo di marzo e riconfigura il dispositivo. Quantomeno si connette al wifi in attesa dell'aggiornamento con il fix al problema

[HydrangeaAureum]

Je n'avais pas réinitialisé et hier je le voyais encore connecté au wifi. Aujourd'hui j'ai voulu tester si ça fonctionnait à nouveau et je le vois plus connecté au wifi, je ne sais pas pourquoi. Je me demande s'il va vraiment y avoir une solution pour les chromecast qui ne sont plus connectés..

[Jst5]

Un article posté plus haut dit que Google arrête la production des Chromecast et fait les mises à jour pour ceux produits jusqu’en 2022 donc pour ceux de 2e génération, je ne pense pas qu’il y aurai une mise à jour… si tu as un fournisseur internet et un décodeur tv, tu as sûrement les applications déjà intégrées, moi j’ai trouvé la solution comme ça. J’attends la mise à jour sinon tant pis, je ne vais pas acheter de nouveau Chromecast plus récent. Ils auraient pu communiquer ! 

[Panda30]

Interesting,  cuz I bought 1 off Marketplace on Monday and it's still working..maybe it's just a matter of time before it stops 😕

[mhill]

The 1st gen just stopped being supported over the weekend. Idk when the rest will, but but it's a matter of time: https://www.theverge.com/2024/8/6/24214471/google-chromecast-line-discontinued

[Ta8]

I logically knew that. Such a liars thing goggle

[rohank135]

You said everything I wanted to

[SpencerBlues]

If you want an old TV that doesn't rely on software, go buy one. If you want an awesome device that lets you cast audio/video to any receiver in your house you might have to suffer an outage every 10 years or so. Google is acknowledging the issue and communicating their progress toward a resolution. Look up what happened at Sonos last year for an example of how much worse a company could be handling this. If you boycott every company after a single disruption on a few of their devices, you'll not only end up boycotting everything but you'll also be on blood pressure meds forever. Do yourself a favor and chill bro

[CrabpeopleRreal]

Someones brown nosing to get the alpha version of the fix huh? 🤣🤣🤣

[dubUhoo]

love ur screen name bro

[smoothjoe304]

they are handling it extremely bad if you ask me it doesn't take a week to fix this. its because their phasing out Chromecast due to google tv streamer being released they even stated they would gradually do away with Chromecast. id say it isnt a update because they could just roll it back instead i was reading they let the certification go out. which is negligence on their own end. also quit bashing on people who have older tvs. like the economy is in shambles and your first instinct is go buy a new tv or a 3rd gen Chromecast LOL. companies like this should be held accountable. its already a super company.

[Morbidlysick]

I agree the customer service communication side of this is bad. Outage happened Sunday evening, why am I only receiving an email on Thursday of google notifying me they are aware of the problem and directing me here to the thread where they will post the updates.

My take, if this is a nefarious way to phase out the Chromecast in the wild then **bleep** them and I won't be rebuying a Google product. Instead I will be buying another way to stream on my TV. However I think this is something that they will fix.

[Débora]

Olha eu espero que eles consertem o mais rápido possível , mas caso não aconteça como ficamos ? Simplesmente vamos perde o aparelho ? 

[BliTzer]

Thank goodness i kept two old 1st gen Chromecast that are working fine.. it says offline on device samsung , but its not.. it mirrors & streams perfectly lol

[Rodri1]

Ya esta me compre uno más actualizado generación 4