Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[joelios]

If you resetted it like I did, just change your phone's date to March 8th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update.

[StephC]

What is going on with the Factory Reset fix?

[fml848919]

reset the date on your google home device to march 7. then you'll be able to reconnect. 

[asami]

もぅデバイスをリセットしてしまいました。

[glennon]

Is there a fix yet for us loser's who did a factory reset??

[joelios]

If you resetted it like I did, just change your phone's date to March 7th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update.

[Mhinz]

FIX AFTER FACTORY RESET!!
Able to connect and update Chromecast after factory reset! This worked for me using iPhone;

Set date manually: Setting > general > Date & time, untick set automatically and change date to 7th March.

Using Google Home app connect Chromecast as a new device. This will prompt an update to the Chromecast. 
Once updated, go back to Date & time settings and tick set automatically. 

Happy streaming 🙂

[Mel36]

Yay it worked! Thanks so much 💃

[Hello7]

Would appreciate an update on when the fix is done. Please supply an approximation if nothing else. 

[Mel36]

Any news on the factory reset update? I have no tv!? 

[Cat2a]

Bonjour, suite à votre correctif ma Chromecast à bien redémarré et tout à fonctionné jusqu'à ce matin. Ce matin plus tien, Chromecast déconnectée et impossible de la reconnecter 🤬🤬🤬

[visafra]

Any news for resolving if we have made a factory reset?

[joelios]

If you resetted it like I did, just change your phone's date to March 8th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update

[Leblanc59]

Thanks

[nickojoe]

please do it asap

[ntsarb]

@GoogleNestTeamprovide more details about how you resolved the issue, whether this will recur and by when. Due to numerous failures, e.g. your first Pixel table randomly locking up - failing to recognize my PIN (requiring hard reset) -, your Nest Camera failing to comply with Home/Away rules, and now negligently failing to update the required certificate(s) prior to their expiration,  I am losing trust in your hardware.

[Alixm]

Questi giorni sono passati già dieci giorni quando una risposta? E le istruzioni per il ripristino Grazie attendo la risposta celermente saluti 

Max

[saraht321]

Still waiting for this to be rectified, is there an ETA

[Timberland-01]

See my reply above you 

[Timberland-01]

I changed the Watch to March 1st, and voila the Chromcast updated and worked again! Earlier I did a factory reset.

[Linda72]

How do I change the Watch? Om tje Phone-or

[Albaroman]

Hola, me aparece este mensaje cuando trato de configurarlo:

Puede que se haya configurado Comedor, pero no hemos podido comunicarnos con el dispositivo desde tu iPhone. Comprueba que hayas habilitado el acceso a la red local en los ajustes de privacidad de tu iPhone. Luego, vuelve a intentarlo.

Voy a las configuraciones y me aparece que sí que está activado. Cómo puedo solucionarlo? 

[Chenje]

Este es exactamente mi problema, el acceso a la red local está habilitado

[ConnieShih]

Google should compensate consumers for your mistakes.

[Lucamirabella]

Ciao, vorrei novità o tempistiche per la risoluzione del problema, la mia chromecast ancora non si riesce ad usare dopo il ripristino e sono passati già molti giorni. 

Grazie 

[Kenshiro]

Imposta il telefono con data al 1 marzo 2025 (metti modalità aereo per sicurezza) e procedi con l'update. Io l'ho fatto ora e funziona

[enricotoffi]

Sullo smartphone ho impostato la data del 1 marzo 2025 e tramite l'APP Google Home sono riuscito a ripristinare il tutto. Grazie a tutti voi per i consigli

[passe1970]

Hi Regarding factory reset during initial troubleshooting. What is the timeplan for this fixa and availible for the user with Chromecast (2nd gen) and  setup instruction ?

[Sergiodd]

Yo resetee de fabrica como hago ahora?

[Sergiodd]

Tengo generacion 2

[Apexsurf]

Any news on the fix for those of us who were told to factory reset when the outtage initially happened? and now find out we are not supposed to factory reset?

[joelios]

If you resetted it, just change your phone's date to March 8th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update.

[Bav2520]

Thanks 

[quetzal01]

bonjour,

Merci pour la mise a jour, cela fonctionne parfaitement.

Ps: pour ceux qui auraient reset usine leur chromecast, antidater votre téléphone à une date avant le 9 mars en oubliant pas de décocher la mise a jour de la date automatique sur le smartphone, vous pourrez configurer votre chrome cast pour le connecter au wifi, ensuite laisser faire la mise a jour et remettez votre téléphone au réglages d'origine.😁

[Ftrk9]

Tyfghhhggghhhy

[qlctech1]

Hi Team,

Any update on reset device.

[PRAB_tech]

Try to set your phone date to 7th march and setup your chromecast as usual.

[lsalas]

Thank you very much. I've followed your instructions and it works 👏🏻👏🏻

[Za6]

Zaka  tv

[TEXAS25]

Did a factory reset and still having issues..