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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Fan runs, but the compressor doesn't overnight.

Just replaced our AC system with a heat pump. Everything works as advertised during the day. At night, the blower fan runs all night, the compressor doesn't come on and the temperature never gets below 70. It's early in the season so the outside air ...

Switching out the Nest base

My Nest had the W5 error. Replacement sent. I was told that all I would have to do is to unplug the old Nest and plug the new one on the wall. Not I am being informed that I have to change the base. Please list step by step instructions on how to cha...

Les831 by Community Member
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Nest thermostat

Stat was installed back in December of last year worked fine started getting message couldn't connect to wifi checked battery charge down to 2.8 volts pulled stat charged using mico usb now shows 3.9 volts still won't connect to wifi and screen is bl...