Dear Nest Support Team,
I am deeply disappointed by Google’s decision to discontinue support for my Nest Learning Thermostat (1st/2nd gen). This device was marketed as a long-term smart home investment, and abruptly rendering core features obsolete-including app control and remote access-undermines trust in your products.
While I appreciate the $130 discount on the 4th-gen model, this does not fully offset the inconvenience of forced obsolescence. Many users, myself included, purchased these thermostats with the expectation of ongoing functionality. The sudden loss of smart features (despite hardware still functioning) feels like a deliberate push to monetize loyal customers.
Key concerns:
Lack of long-term support commitments at the time of purchase
No option for third-party app integration post-discontinuation
Environmental impact of discarding functional devices
I urge Google to reconsider this decision or extend the upgrade offer’s value. At minimum, provide concrete steps for users to retain basic smart functionality through alternative means. Or, Is there anything else you can offer me? Like a free upgrade and installation. It is no fault of mine that you are choosing to discontinue my service.
Sincerely,
Ruby Wilder
