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Cannot add nest camera to google home

winslow
Community Member

I follow google home "add device" and once it searches then scans the QR code nothing happens. I have another older camera working fine.

Also will not launch the app to install on my computer

Had this camera working previously on my google home. 

Yes all apps are up to date and I am near the WIFI. Reset to factory, still no joy.

Thanks for any help !

2 Recommended AnswerS

davidking
Gold Product Expert
Gold Product Expert

So you're following these steps in the Home app?
https://support.google.com/googlenest/answer/9293657

Did you try tapping "Continue without scanning" and entering the setup code instead? What colour is the light on the camera?

"Also will not launch the app to install on my computer"

That camera model has to be setup using the Home app, you can't set it up using a computer.

View Recommended Answer in original post

winslow
Community Member

Thanks That worked. Too bad that's such a big secret, I spent hours trying to figure this out and did not see that anywhere.

View Recommended Answer in original post

5 REPLIES 5

davidking
Gold Product Expert
Gold Product Expert

To double check, what model of Nest Cam is it? You can check here:

https://support.google.com/googlenest/answer/9259110

winslow
Community Member

2 week old nest cam outdoor indoor battery

davidking
Gold Product Expert
Gold Product Expert

So you're following these steps in the Home app?
https://support.google.com/googlenest/answer/9293657

Did you try tapping "Continue without scanning" and entering the setup code instead? What colour is the light on the camera?

"Also will not launch the app to install on my computer"

That camera model has to be setup using the Home app, you can't set it up using a computer.

winslow
Community Member

Thanks That worked. Too bad that's such a big secret, I spent hours trying to figure this out and did not see that anywhere.

Brad
Community Specialist
Community Specialist

@winslow

 

It seems that the thread has progressed and found a solution. We'll go ahead and keep an eye out on the thread for another 24 hours and then lock the thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

Best Regards,
Brad