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Hi there, by not connecting, specifically at which step did you experience the issue?
I've two indoor ones (wired, 2nd gen) and I were about to return them as they never worked for me.
Here is my experience. They were not able to get pass the "Downloading update" step, but recently I replaced my old wifi router with a new one (NetGear Orbi), I got pass the step and saw green light on the cameras.
HOWEVER, when I went to the camera and tried to see the live stream, it said "Camera unavailable". Funny thing is when I clicked "More" (next to "Live") I can turn on and off the camera (the green light on the camera actually turned on and off). Nevertheless, there is no live stream, and of course no event was captured even though it is "turned on".
I'm using iPhone 12 mini.
Hi. It's at the step after the QR code is read and says "connecting to device" but nothing happens. It says "bring the device closer" or something but then it doesn't connect (cam was right next to my phone).