We just set up the Google Nest Indoor 2nd Gen camera as a baby camera. As you can see in the image below, the night vision is all but worthless due to focusing solely on the walls to left and right. Any idea how to fix this aside from moving the camera? We have a Nest IQ Indoor (2018) and it’s night vision is superb - never had an issue like this before.
Edit: this is apparently affecting a lot of us Nest users. If you are also having this issue, please add your voice below so we can get more notice by Google.
Answered! Go to the Recommended Answer.
Sorry to hear your Night Vision video quality is poor, I’m happy to help! Most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera. If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close. That could be why if you had a previous baby monitor, or another camera emitting its own IR light, you may be experiencing this.
To fix this, angle your camera, so the surface stays out of view. If that doesn’t do the trick, take a look at this Help Center article about Night Vision video quality. There are more steps you should try to improve your video quality.
Ok, since we are at the hospital waiting for the baby to come, I haven’t been able to check it out yet.
what I can say is this: after we reinstalled our old baby cam (Owlet) about two feet beneath the Nest, suddenly the Nest works. It’s almost like it’s using the Owlet cam’s LED for its own night vision.
See my reply to MplsCustomer above. I think it may be an LED issue because when I put a separate camera below the Nest cam, the Nest cam started to work (I think it was using the other cameras LED).
this is not a solution, but it may be a start! Let me know if you have any other leads.
This is not happening to all customers (ours is still working fine at night) there must be more to the problem than just the latest update (or maybe we're not on the latest version yet). The screen shot shows our camera's software version. Our Google Home app version is 2.58.104, but I don't see how the app's version could affect night vision recording.
yeah i had the same... but problem is i have all google products...
2x google nest mini.
2x google nest hub.
1x google nest alarm.
2x google protect.
2x outside camera front and back.
4x indoor camera.
1x doorbell nest hello
1x tv chromecast.
1x google nest heating.
1x google nest curtains.
1x google lights.
so its not that easy for me for doing google away and get some ring or other products. but yeaah same thoughts. its unbelievble that google does,nt fix this... 😞
Hey I'm with you -
2x Chromecast with Google TV
4x Google home mini
1x Google home max
2x Nest Hub
1x nest thermostat
1x nest doorbell
1x nest protect
4x nest cams (mix of indoor/outdoor models)
Even have a pixel 6
Fact is, they used to be great products. Now every other day the Google Homes randomly say they aren't setup any longer. Half the cameras don't work with night vision. The doorbell can't do both video AND be a doorbell.
Google seems consistently unwilling to support their products.