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Nest Cam (Wired) - No reset button

Jake0311
Community Member

Recently moved, and I haven't been able to get my camera added at my new place. Removed the camera from the app, and now when I plug it in the light turns white briefly and then turns off.

Google support page says "locate the reset pin between the cord and the support arm," but there's nothing there.

2 ACCEPTED SOLUTIONS

janthadeus
Community Specialist
Community Specialist

Hi Jake0311, 

 

Thanks for reaching out! Thanks for trying to set up your Nest Cam Wired. Follow the steps below to factory reset your camera.

 

  1. Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck.
  2. Insert a paper clip, thumbtack or similar into the hole. Press and hold down.
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.
  3. Release the button. Your camera will restore to its factory settings.
  4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.

You may also check this YouTube video for your guide.

 

Regards,

JT

View solution in original post

Thanks JT for replying. I did get it to work! It’s an early generation outdoor wired version blackface no reset button. I deleted it from app then re installed again but it would not turn on ( no light) I even tested the connection with another device and that device worked so I took camera down. As last resort I tested it by plugging  the USB into an iPhone white brick and it worked! Installed to app no problem, put back outside  and it’s doing its job! 

View solution in original post

8 REPLIES 8

janthadeus
Community Specialist
Community Specialist

Hi Jake0311, 

 

Thanks for reaching out! Thanks for trying to set up your Nest Cam Wired. Follow the steps below to factory reset your camera.

 

  1. Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck.
  2. Insert a paper clip, thumbtack or similar into the hole. Press and hold down.
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.
  3. Release the button. Your camera will restore to its factory settings.
  4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.

You may also check this YouTube video for your guide.

 

Regards,

JT

I have same problem can anyone help? It’s an old google nest wired camera and there is no reset button that I can find?????

Pburke
Community Member

There is no reset button… it’s an older google nest camera 

Jake0311
Community Member

Not sure if you have the same model as I do, but I had to twist the head of mine in order to be able to see the reset hole.

Pburke
Community Member

I have two cameras, I can find it on the new one, its at the back but the older one is the one I am having trouble with and I can't find reset button. We took camera down to paint house so its been off for a week now rescrewed it to outside and it is not working ...no light and you I have tested the cord and outlet. Its not even a year old!

janthadeus
Community Specialist
Community Specialist

Hey folks!

 

Jake0311, thanks for sharing that. Were you able to make it work?

 

Pburke, I'm sorry to hear that. Let's check this out —  a few questions: are you pertaining to the black Nest Cam Indoor with a stand on it? Do you have an extra power cable to connect your camera? If so, how did it go? Also, is the cable fully and securely plugged in to both the camera and the adapter?

 

Looking forward to your response.

 

Thanks,

JT

Thanks JT for replying. I did get it to work! It’s an early generation outdoor wired version blackface no reset button. I deleted it from app then re installed again but it would not turn on ( no light) I even tested the connection with another device and that device worked so I took camera down. As last resort I tested it by plugging  the USB into an iPhone white brick and it worked! Installed to app no problem, put back outside  and it’s doing its job! 

Brad
Community Specialist
Community Specialist

@Pburke

 

I am relieved to hear that the issue's been resolved! I'll go ahead and lock the thread. Please feel free to start a new thread if you need help.

 

Best regards,

Brad