08-13-2022 09:33 PM - edited 08-13-2022 09:35 PM
My Google Nest Doorbell (battery) has been installed and operating for about 2 weeks. It's now time to charge the doorbell and when I used the provided pin to insert in the slot located at the top of the doorbell, nothing happens. There is no clicking sound and the doorbell isn't detaching from the base which is fixed to the wall. What do I do?
08-14-2022 06:18 AM
I'm glad we decided to get one of the older Google Nest Hello Doorbells early this year instead of the Google Nest Doorbell (Battery) for our unwired 3rd entrance. There are so many customers posting concerns in this forum about the base for the battery doorbell being defective; either they can't detach it or it comes loose and falls off. Since the doorbell has to be regularly removed to charge it, this seems like a basic design flaw.
08-15-2022 07:34 PM - edited 08-15-2022 07:39 PM
I appreciate your assistance here, MplsCustomer.
Got it, thanks for trying to detach your Nest Doorbell (battery). Have a look at this article and let us know if you need more help: Remove Nest camera or doorbell from its stand or mount.
Let me know how it goes.
08-18-2022 10:35 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
08-23-2022 10:37 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.