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Nest app, home.nest.com, and Nest Hub streaming of older Nest cameras all unavailable

MplsCustomer
Bronze
Bronze

ALL Nest services for all of our older cameras and doorbells are currently unavailable in Minnesota, USA.

For at least the last half hour (since at least 9:30 am US central time):

  • Accessing the Google Nest app yields a "There is a problem connecting to the Nest service" error message.
  • Accessing the home.nest.com website yields a blank screen.
  • Trying to livestream an older Google Nest camera or doorbell on a Nest Hub yields a "Sorry, couldn't reach Nest" error.

Cameras can still be accessed on the "Preview" home.google.com website.

There are no outages listed on the status.nest.com page.

1 Recommended Answer

EmersonB
Community Specialist
Community Specialist

Hi everyone,

Thanks folks for sharing this and sorry for the inconvenience. Our team is aware of this issue and working on a fix. In the meantime, all migrated accounts can try the Google Home App or https://goo.gle/2UZL8VI to control and view your supported Nest devices.

Thanks for bearing with us.

Regards,
Emerson

View Recommended Answer in original post

110 REPLIES 110

lindros99
Community Member

I chatted with Google Nest support - "no outage" and "everything fine on our end!"

Went to the status site - all green.

Called in - issue has been reported and engineering working on it.

With over a decade using their products, moving support from Utah >> [wherever] is a travesty.

bktuba
Community Member

Looks like they woke up. Now reporting.....

  • Partial Outage

    Nest App

  • Outage

    Nest Cam Live Video

  • Outage

    Nest Cam Video History

lindros99
Community Member

https://downdetector.com/status/google-nest/

this paints a very different picture from...

https://status.nest.com/

(it was JUST updated with outage - red - over 90 minutes after outage first identified)

bktuba
Community Member

Same message here north of Toronto Canada.

NetChatTV
Community Member

Same here in Northern New Jersey...

Whatsup
Community Member

Same here in Washington State!

lindros99
Community Member

This is a clown farm.

The app has been up and down - I was able to see my cameras 10 minutes ago, now - "problem connecting to the Nest service."

NOLANest504
Community Member

Same in New Orleans, Louisiana. Nest Hubs and mini speaker have been acting erratically all weekend. Different assistant voices, tv comes on randomly in middle of night, Philips Hue light programs wrong, keeps saying, “huh something went wrong.” Did Google Nest go berserk, or is my house haunted? It’s weird because I am getting notifications with previews but I cannot tap to see it just gives me the login screen then it says cannot login. This sucks because in New Orleans crime is so bad, we can’t even go outside without checking our security cameras first. I guess I’ll have to grab my Glock.

must be the Iranians.

be careful it doesn't jam

EmersonB
Community Specialist
Community Specialist

Hi everyone,

Thanks folks for sharing this and sorry for the inconvenience. Our team is aware of this issue and working on a fix. In the meantime, all migrated accounts can try the Google Home App or https://goo.gle/2UZL8VI to control and view your supported Nest devices.

Thanks for bearing with us.

Regards,
Emerson

@EmersonB

Migrated accounts cannot access settings or notifications for our older Nest cameras and doorbells (which are the ones without access) from the Google Home app or the home.google.com website.

Brad
Community Specialist
Community Specialist

Hi there,

Yes, this should have been fixed already. Please make sure that your device is restarted, and your app is up-to-date. Please let me know if you are still experiencing this.

Best regards,

Brad

Hey there,

I’m sorry for the confusion here. To isolate the issue with one of your Nest Protects, you can give these steps a try:

Force update:

  1. Press the Nest button once. It should say, "Press to Test."
  2. Press and hold the button until the Protect says, "Checking the network."

The LED ring briefly glows green and then turns off when the process is complete.

If the Nest Protect can't establish a connection, it says, "Try again later" and displays a yellow LED light:

  1. Test in the location of an online unit.
  2. Test in another location in the home.
  3. Test on another network and/or router.

Let us know if that helps.

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, everyone.

Thanks,

Archie

I did this: It said 'Checking the network", LED went green and then nothing. All three devices show online in my router. However still 2 of 3 are offline in the app.

Not working in google home either

jtla
Community Member

this post helps nothing. I can't log into the Nest app on my phone with this overly complicated migration nonsense

JK1970
Community Member

Nest pc streaming is down, I have tried on pc, ipad and phone and can't access.

Anyone else have the same problem

Benn1
Community Member

Same no access

Same here. Orlando FL

CSMA
Community Member

Yes, I’m also having the same problem!

JK1970
Community Member

Must be a server issue at there end.

Is there support for this app?
I need to see my front door camera and I can't login...

Wow, already regret my choice 😞

iOS app.

Just found out that at least they know

https://status.nest.com/

JustAnotherNest_0-1669139068379.png

JK1970
Community Member

Sorry i am based in the UK and its down so not sure why nest support claims its a USA issue?

lee72
Community Member

Nest app won't let me log I thru Google or the app itself. Is there any ongoing issues with it.

Same going on here, but iOS.

Same here

They know of the issue:

JustAnotherNest_0-1669139102237.png

Thought it was just me. Glad it’s National outage and I haven’t broken anything

EmersonB
Community Specialist
Community Specialist

Hi everyone,

I've duplicated this thread to a similar trending issue on this link. Our team is aware of this issue and working on a fix. I suggest checking the main thread for future updates and advanced troubleshooting.

Regards,
Emerson

scl
Community Member

Cannot log into my nest account. Using IOS.

neiljack22
Community Member

Day 1 for me with my nest thermostat and I can't get in to my account, not a good start!! is this regular occurance??

Having the same issue for hubby and me… android and iOS. Just get the spinning circle of death… then it eventually says unable to log in, try again in a few minutes. Been like this for 2hrs.

jtla
Community Member

same problem with Nest thermostat app on my phone since they forced this "migration"

Boobooboston55
Community Member

Hi, I am unable to connect to the Nest Service for my cameras and thermostats. What’s going on?

I have the same problem, kicked me out will not let me log back in. Is there a widespread problem?

Same here 😞 started 5 minutes ago