- Google Nest Community
- Cameras and Doorbells
- Re: No video on nest hub when doorbell is rung
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07-25-2023 08:26 AM
I am having the exact same problem as this thread, is there a resolution now?? https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-camera-feed-is-not-available/m...
It's been working absolutely fine for me for almost 2 years and suddenly I get this message as attached in the image, everytime the doorbell is pressed. I tried every trick, nothing helps resolve it. I can access the stream easily by asking Google to show me front door, so there is no problem with the stream.
Answered! Go to the Recommended Answer.
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08-09-2023 08:21 AM
Hey folks,
Thanks for sharing your reports with us. We have an update for you: we've rolled out a fix that should resolve this issue for most users. The next time someone rings your doorbell, please confirm that your Nest Hub displays your camera feed.
Keep in mind, there is a small number of users who haven't received a fix yet. Rest assured we're on top of it, and we'll be sharing updates here in the community. Thanks for your patience!
Cheers,
Muddi
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07-26-2023 09:16 AM
I have the subscription service. So don't think it could be that. Maybe Google have done something on their side or a bug.
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07-30-2023 01:47 PM
Hi everyone,
I appreciate you all for flagging this in the community. We've let the right folks know!
Best,
Lance
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08-02-2023 05:58 PM
Hi everyone,
We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Please note that once moved, this original thread will be locked.
Regards,
Lance
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07-26-2023 08:46 AM
This started happening to us yesterday with all three of our Google Nest Hello Doorbells on all four of our Nest Hubs and our Nest Hub Max. Our speakers announce that the doorbell has been pressed, but says camera feed is not available.
This is also being reported on these threads; users on several report they've talked to Google Support, who is aware of the issue, and the issue is "in engineering":
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest/m-p/457665
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07-29-2023 10:29 AM
I have a wired nest doorbell that no longer shows video on my 3 nest hubs when the doorbell is pressed. It rings and says "Someone is at the door" but says video unavailable with a white screen. I can see the live feed in my Home app as well as my nest app. I can also tell the hub to show the live feed and it will pull it up. It just shows nothing when the doorbell is pressed. I've restarted my router and also turned off the Indoor Chime setting like someone else suggested but nothing works. It worked fine for several years until the last few weeks. I have a strong wifi signal as well and nothing has changed. What is causing this? I know the Home app has had serious upgrades lately and I'm wondering if a recent Hub update has caused this problem.
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07-29-2023 11:34 AM
The same since 2 weeks 😞
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07-29-2023 12:42 PM
This sounds like the defect that was introduced earlier this week and--according to other posts--is known to Google Nest Support, but is not yet fixed. We reported it earlier this week via "feedback" on one of our Nest Hubs.
We first noticed it on Tuesday, July 25, when ALL of our Nest Hubs and Nest Hub Max started reporting "someone's at the ...door" but displaying "camera feed is not available" when the doorbell button is pressed for ANY of our Google Nest Hello Doorbells. But if we clear the screen we can immediately stream the doorbell's camera.
It is also being reported on all of these threads:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-stream/m-p/460280
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest/m-p/457665
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07-29-2023 12:52 PM
@MplsCustomer Thanks for the info and reply. Since its a known issue I'll just wait and see if they fix it with an update. I definitely didn't want to go through the hassle of factory resets and removal/reinstall.
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07-30-2023 12:20 PM
do not waste your time with resets or new homes or structures. is exactly the same upon rebuild.
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07-30-2023 04:18 AM
Hetzelfde probleem geen camera feed nest hub Max plus nest hub plus hello nest doorbell
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07-30-2023 04:36 AM
Ik heb sedert enige dagen hetzelfde probleem, ik heb nu een nieuwe Nest Hello gekocht en de oude vervangen daar ik dacht dat de interne batterij stuk was wat het uitvallen van de wifi kan veroorzaken, iets wat ik in een post op het internet gelezen heb, maar ook met de nieuwe Hello krijg ik geen beeld op de hub's enkel de mededeling dat er iemand voor de deur staat en dat de camera ofline is. Via de Nest app of de home app kan ik de camera gewoon zien.
I've been having the same problem for a few days, I've now bought a new Nest Hello and replaced the old one as I thought the internal battery was broken which could cause the wifi to drop out, something I read in a post on the internet, but even with the new Hello I get no image on the hubs, only the message that someone is at the door and that the camera is offline. I can just see the camera via the Nest app or the home app.
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07-30-2023 12:17 PM
same issue here
the problem started for me after both my hubs updated the firmware. 3rd party cameras got fixed and google broke its own in the process
there's no response from support on my ticket and the chatbot liar robots on here haven't reacted to my own thread either
my alexa echo show works perfectly
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07-31-2023 10:05 AM
Google Nest Community Specialists have posted this on some other threads:
To help the team further look into this, please replicate or reproduce the issue, then send feedback on your device by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 doorbell offline on Nest displays."
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07-31-2023 10:16 AM
the keyword GHT3 is being spaced to "g h t 3" will that still work?
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07-31-2023 10:37 AM
I don't know. When I did it, our Nest Hub spaced it as "GHT 3".
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07-31-2023 10:53 AM
@MplsCustomer Mine spaced it out that way as well. I sent it anyway
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08-02-2023 06:12 PM
Hi everyone,
We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Please note that once moved, this original thread will be locked.
Regards,
Lance
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07-31-2023 10:43 AM
thanks i did both but they are g... h... t... separated
the sheer contempt google shows for us after stealing our money is really starting to get to me. all the chatbots and selected individuals who 100% defo do not work for google but have a job somewhere else that pays to post here 24/7 arer eally starting to get to me
alexa show's still functioning. no response still to my ticket. complete joke, this
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08-03-2023 11:00 AM
Hoped this issue would be fixed by now. I bought the hub so i could direct see who is at the door, now i need a second command to show the camera feed. When the camera feed is shown now, the caller has almost left.
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08-03-2023 09:20 AM
We have been using the same Nest Doorbell (wired) with the same 2 Nest Home Hubs for at least a year or two but recently, the camera video feed stopped showing on either of the displays. The chime still comes through to both but no video (Camera Feed is not available shows on the screens). The video is fine on the iPhone and iPad apps. I have tried pretty much everything I could find online to resolve but nothing helped including creating a complete different area, deleting everything from the first one, factory resetting all devices and adding them back to that new area. Still get the same results. Oh and the only thing I know we change external from this issue was our wifi IP address range. We used to use 172.17.x.x and now we use 10.60.x.x. Any help you could provide would be greatly appreciated.
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08-03-2023 09:38 AM
This is a defect that we first noticed on Tuesday, July 25, 2023, when ALL of our Nest Hubs and Nest Hub Max started reporting "someone's at the ...door" but displaying "camera feed is not available" when the doorbell button is pressed for ANY of our Google Nest Hello Doorbells. But if we clear the screen we can immediately stream the doorbell's camera.
It is also being reported on all of these threads below, some of which Google Nest has merged together. On some threads, Google Nest Community Specialists have posted a message like this:
To help the team further look into this, please replicate or reproduce the issue, then send feedback on your device by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 doorbell offline on Nest displays."
A customer on another thread posted this response from Google Nest in this forum:
"Our team is aware of the ongoing issue that you are experiencing. Our Senior Support Team is currently working on its fix. Kindly extend your patience for this one. We appreciate your feedback."
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Camera-feed-not/m-p/463286
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-stream/m-p/460280
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest/m-p/457665
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08-03-2023 12:10 PM
Hi everyone,
We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Please note that once moved, this original thread will be locked.
Regards,
Lance
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08-01-2023 04:58 PM
Video feed from nest Hello no longer appears on all nest hub devices when the doorbell is pressed. This was working since I purchased the doorbell s couple years ago and stopped working around 1 week ago.
Device notifications on my pixel still show the video feed when someone presses the doorbell.
Already tried to re-add my nest hub as well as reconfigure wifi on my doorbell
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08-02-2023 02:37 AM
Doesnt' help but i experience the same issue ...
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08-02-2023 05:24 AM
Me too in the netherlands
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08-02-2023 05:48 AM
Same here for a few weeks now. First our back door Nest doorbell camera did not show anymore on the Google Nest Hubs and now for some days the same problem with the front doorbell camera.
Within the Nest or google Home app both cameras are still visible.
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08-02-2023 07:34 AM
@RainerHerbert, @Trevarrior , and @NestJoke
This is a defect that we first noticed on Tuesday, July 25, 2023, when ALL of our Nest Hubs and Nest Hub Max started reporting "someone's at the ...door" but displaying "camera feed is not available" when the doorbell button is pressed for ANY of our Google Nest Hello Doorbells. But if we clear the screen we can immediately stream the doorbell's camera.
It is also being reported on all of these threads below, some of which Google Nest has merged together. On some threads, Google Nest Community Specialists have posted a message like this:
To help the team further look into this, please replicate or reproduce the issue, then send feedback on your device by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 doorbell offline on Nest displays."
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Camera-feed-not/m-p/463286
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-stream/m-p/460280
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest/m-p/457665
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08-02-2023 08:41 AM
A customer on another thread posted this response from Google Nest in this forum:
"Our team is aware of the ongoing issue that you are experiencing. Our Senior Support Team is currently working on its fix. Kindly extend your patience for this one. We appreciate your feedback."
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08-03-2023 07:34 AM
- Is anything already known? doorbell is unusable in this way. If the problem is known to Google/Nest you would expect this to be resolved quickly.
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08-03-2023 12:15 PM
Hi everyone,
We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Please note that once moved, this original thread will be locked.
Regards,
Lance
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08-01-2023 11:29 AM
For a few days now when someone rings our Nest Doorbell. I get the "camera feed is not available" error on my Nest Hub. This always worked fine and I cannot get it to work. We have a few Nest Hubs in the house and all of them show the error.
I can navigate to the camera/doorbell in the Hub/app and everything and live footage is working fine. The error is only shown when some one rings our doorbell.
Did anything changed after an update or something?
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08-01-2023 12:28 PM
Yes.
This is a defect that we first noticed on Tuesday, July 25, 2023, when ALL of our Nest Hubs and Nest Hub Max started reporting "someone's at the ...door" but displaying "camera feed is not available" when the doorbell button is pressed for ANY of our Google Nest Hello Doorbells. But if we clear the screen we can immediately stream the doorbell's camera.
It is also being reported on all of these threads, some of which Google Nest has merged. On some threads, Google Nest Community Specialists have posted the following:
To help the team further look into this, please replicate or reproduce the issue, then send feedback on your device by saying, "Hey Google, send feedback," followed by the keywords: "GHT3 doorbell offline on Nest displays."
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-stream/m-p/460280
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest/m-p/457665
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08-01-2023 12:34 PM
Oh my thanks for posting this because the same thing JUST started happening to me yesterday!! I can see the Doorbell video after someone rings it on my phone but it stopped showing on the living room nest. It's just strange because it says no feed and I can see it on my phone. I am not sure if the issue is in the Doorbell or the nest...uggg
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08-03-2023 04:51 AM
Im having exactly the same error. Working fine except when the doorbell is rung the nest hub says the camera isn’t available. It’s only done it for around a week.
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08-03-2023 02:12 PM
Hello folks,
Thanks for reaching out. I appreciate @MplsCustomer's help here.
Sorry to hear that you're having issues streaming your Nest Doorbell camera to your Nest display. I've duplicated this thread to a similar trending issue. Please follow the instructions from the "Recommended answer" for the team to investigate the issue further.
Cheers,
Muddi
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07-31-2023 07:35 AM
Hi
I am fully aware others have created posts with exactly the same issue, however Google 'Bots' just close the issue with no resolution offered after the usual spew of "Reset the device" and "Reset everything" or "Fill out this form and we'll investigate".
So, both my home displays have suddenly stopped showing the camera feed from my doorbell and display the message "Camera Feed Is Not Available" after notifying me someone is at the door.
All devices are on the same network, camera feed works on phones. Tried disabling and re-enabling visitor notifications. Powered off and on the doorbell (wired power). All to no avail
Anyone had any luck with resolving this issue which seems to be randomly appearing on peoples systems for the past two years ?
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07-31-2023 08:05 AM
Same here. I can go live to the camera fine but getting "Camera Feed Is Not Available" on two of my nest hubs when doorbell is rang
Tried reboot my routers/Nest hubs. Turning off/on visitor announcements. Did not help
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07-31-2023 08:36 AM
It really is starting to feel like Google "Smart" home devices are fast becoming a poor relation to what Amazon offers. Especially in terms of actually effective support
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07-31-2023 09:24 AM
This is a defect that was introduced earlier last week and--according to other posts--is known to Google Nest Support, but is not yet fixed. We reported it earlier this week via "feedback" on one of our Nest Hubs.
We first noticed it on Tuesday, July 25, when ALL of our Nest Hubs and Nest Hub Max started reporting "someone's at the ...door" but displaying "camera feed is not available" when the doorbell button is pressed for ANY of our Google Nest Hello Doorbells. But if we clear the screen we can immediately stream the doorbell's camera.
It is also being reported on all of these threads; see Google Nest's reply on the fourth thread (and on other threads), acknowledging the problem and suggesting feedback:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-stream/m-p/460280
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest/m-p/457665
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07-31-2023 10:21 AM
Hi,
I think it's been present for much longer than last week. The thread below was raised in 2022, so seven months later and it's now propagating around to others with no fix in sight.
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Camera-Feed-Is-Not-Available/m-p/333656
