Original Wall Plate for Hello Door Bell (Wired) is Damaged.`

[vadi53]

Hi!
I accidentally broke my wall mount. It cracked how could I get a replacement? Been looking everywhere for a replacement with no luck.

Please help me out.

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[cdelareza]

Hello Brad,

I haven't received any emails yet.

I am still waiting for the back plate replacement info

Regards

CDR

[Brad]

I do not send out the Replacement, I only submit the request for one. I am sorry for your wait, and thank you for patience. There are delays for all replacements at this time. 

Best Regards,

Brad.

[cdelareza]

Thanks, Brad,

Understood, so I will receive an email when the Request you submit is received?

Regards,

CDR

[Brad]

@cdelareza

I do not fully process your requests. I only submit your request for a Replacement, I do not process the actual request al the way through. Please continue to wait for support to finish your request for you.

Best Regards,

Brad.