12-09-2022 07:40 AM
I set up zones a few days ago. Want to tweak them but when I go to Activity Zones I get Unable to load image message.
Current zones and notifications are working. Camera is online and working.
Trying to avoid resetting the camera.
12-20-2022 11:35 PM
All working now. Google should have fixed this ages ago.
12-21-2022 06:17 AM
This is happening to me as well. 1st gen doorbell 2 indoor 1st Gen dropcams. 1 1st Gen outdoor cam. 2 2nd gen indoor cams. Did all the troubleshooting steps and nothing. Please fix.
12-21-2022 07:23 AM
An update was out today. Fixed everything
12-23-2022 01:09 PM
Based on the above the issue appears to be fixed for the Nest app. Mt Nest Camera (battery) is installed and controlled through the Home app. I have re-installed the app but it persists in going to a blank (black) screen when trying to set up an Activity Zone on my Pixel 6.
Anyone got any suggestions?
12-30-2022 04:26 PM
Same issue, the newer cameras/doorbells that can only be controlled with the new home app show the black screen.
01-18-2023 08:49 AM
Hi there,
Just checking in to see how the conversation is going. If you're still experiencing this, please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
01-18-2023 02:57 PM
Still not working and no solution from community or Google.
01-18-2023 05:16 PM
I have another issue with zones. Yellow zone turns green, will not shade orange. I don't use Google home so that may be where people are still experiencing issues? The app update by Nest fixed my Nest app issues with zones not working at all.
01-18-2023 05:18 PM
I meant I can't create an orange zone. There is no yellow option.
01-27-2023 09:37 AM
What type of camera do you have? Wondering if that option has been removed or changed for older cams. Please let me know.
Best regards,
Brad
01-27-2023 11:43 AM
Its a Nest Camera Battery (indoors and Outdoors). The latest model.
01-27-2023 10:38 AM
My cameras indoor & outdoor are older, wired cams. I still have option for 4th area, it just turns same color as another zone (usually green) no more orange zone. It shows orange when I select it but when I save and it actually appears in a zone, it's no longer orange.
01-27-2023 11:45 AM
Unfortunately, I see no event zone; nor a camera view when trying to set zones up. Just a black screen and, sometimes, a message stating that the camera could not e accessed. It can be accessed via Live View.
01-27-2023 12:05 PM
this topic should have been closed. It was for the doorbell cams and was resolved with an update to the app. Please start a new thread. Brad, please close this one.
Thanks,
Doug
01-30-2023 12:05 PM
Hey there,
In an attempt to keep content in these forums fresh, the OP stated this has been resolved for them. We'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.
Best regards,
Brad
01-27-2023 02:05 PM
This issue was for Nest cameras--not doorbell cam, which I do not have, and only part of the issue was resolved with app update.