09-09-2022 06:27 PM
Due to router issues I have had to change my Wi-Fi connection, after spending hours trying to get everything to reconnect to new Wi-Fi, I eventually found out the only way was to factory reset all the cameras. Why do they make this so difficult?? Finally, after getting connected to my new Wi-Fi I have now lost my 1mth old 12mth Nest aware subscription. What is google thinking?? I spent a somewhat extravagant amount of money on this system, expecting it to integrate flawlessly with my google account and associated devices only to be disappointed by how overly complicated and difficult it is make any changes to the system!! How the $*&^% do I get my nest aware subscription transferred to my new Connection???
09-09-2022 06:57 PM
On this Help page, Google Nest has a "contact us" link under "Nest Aware Premier Care" for "24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
Hopefully, they can help you transfer your new subscription.
09-13-2022 07:14 PM
Thanks for your help here, MplsCustomer.
Checking in should you still have further questions here. Let us know by replying to this thread.
09-16-2022 09:47 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
09-17-2022 11:27 PM
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.