04-23-2022 03:17 PM
I just migrated to google and signed up for the new nest aware subscription. I got an email saying the migration was done then another saying my nest aware subscription was cancelled and an amount was being refunded.
How can I access my account to see what is there? I searched through the apple app and end up chasing my tail because the links lead me in a circle going nowhere but back to the beginning of my search.
Why on earth isn't there a simple link to "My Account" on the app and on the web browser page leading to an account page as 99% of other apps have?
I know you have a dead credit card number so I guess I'll have to wait 30 days for you to complain that the card is no good. Then maybe I can solve your problems for you.
04-23-2022 03:22 PM
If things are working correctly, the link below should show you your Nest Aware subscription. I have no idea what Google Nest did in your case.
04-24-2022 09:20 AM
That leads you to the page for migrating accounts which starts you running in circles with no access to an account page. Why is google hiding the account info? I’m a basic internet user but I can’t find a link that goes to an account page. Every other device/subscription I have has a clear My Account link on the startup page.
04-24-2022 03:41 PM
When I go to this subscriptions link (https://store.google.com/subscriptions?hl=en-US) it displays "Current subscriptions" and lists our Nest Aware subscription with its expiration date. If you get routed to a page for migrating accounts, then maybe your migration from Nest to Google was not successful. Perhaps you should try contacting Google Nest Support via this link: https://support.google.com/googlenest/gethelp
By the way, I agree that the way in which Google Nest handles account information is not very obvious or clear.
05-01-2022 05:09 PM
I appreciate the help @MplsCustomer. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.
05-04-2022 11:44 PM
It's me again. I wanted to check back in to see if you need further assistance with this. Feel free to let me know.
05-06-2022 08:04 AM
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.