Failed sensor

[ryancmcc88]

I purchased a 2pack Nest Protect from Costco in May 2022 and one has a failed sensor (3 months old). They were manufactured in Feb 2022. Costco is only offering a return. I want a replacement. How do I file a warranty claim. I can't find anything online.

[David_K · Accepted solution]

The best way to do that is to contact the Google Nest support team.

[David_K · Accepted solution]

The best way to do that is to contact the Google Nest support team.

[Mlabrador · Accepted solution]

Hi folks, 

Thanks for reaching out. Let's sort this out. 

@David_K, thanks for the help! 

@ryancmcc88, you can also fill out this form for us to take a look into it. 

Keep me posted. 

Regards, 

Nikki 

[ryancmcc88]

Thank you @Mlabrador.  This is the same link that @David_K provided. I was finally able to speak with someone regarding the issue. I appreciate the help from both of you. 

[Mlabrador]

Hi ryancmcc88, 

Oops! Sorry about that. Appreciate you for updating this thread. We will consider this thread as resolved and will close this within 24hrs. Thanks! 

Regards, 

Nikki