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Google Nest Protect

Tiger3000
Community Member

Hi Google,

 

I have just purchased a google Nest Protect but cannot link it to my google home. The set up was as per the instructions using my Google account to set up my Nest app. I can see the protect in the Nest App but cannot add my Nest account through the "Work with Google" pathway and the Nest Protect has not appeared automatically in my Home App.

Can you please advise how to fix this?

17 REPLIES 17

David_K
Platinum Product Expert
Platinum Product Expert

Nothing strange going on here. Nest Protect will only appear in the Nest app.

 

I don’t understand. It’s a Google IoT product, why won’t it appear in Home?

David_K
Platinum Product Expert
Platinum Product Expert

Nest Protect was designed for the Nest app. Whilst some products will appear in the Home app once setup in the Nest app, Nest Protect is one of the ones that doesn't and I don't have the answer as to why. This is mostly a user to user community, therefore if this is important to you, I’d encourage you to also send this feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Appreciate your responses here, davidking. 

 

Tiger3000, I completely understand where you're coming from. Just to add to what davidking mentioned, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. 

 

Keep an eye on this Community page or follow our social channels for news and updates. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

when are you going to migrate nest protect to google home?

janthadeus
Community Specialist
Community Specialist

Hi linds77hip,

We don't have any news to share about migrating Nest Protect to Google Home app, but we're always looking for ways to improve our services. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

JT

We should not have to submit feedback. Confidence it will do any good is low. Google can come browse this forum for 15 minutes and get all the feedback they need.

This will be the third time support has attempted to lock this thread and has been requested not to do so. The issue is ongoing, and not resolved.

Please keep this thread open and accessible, only locking it after Google either migrates Nest properly into its Home environment, or officially, publicly confirms the Nest Protects are going End of Life.

janthadeus
Community Specialist
Community Specialist

Hey there,

Rest assured that we'll take note of it — we'll ensure that we'll learn from your experience as we continually improve our products and services.

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. You can create a new thread if you have another question in mind, we're always here for you.

Best,

JT

This conversation is indeed fresh and relevant. Do not lock this thread.

DanCoco
Community Member

The way to fix thus is to return your purchase to the store. Promises of the protects coming to Google Home have been empty and last time I tried asking chat support, they kept killing the chat.

MelbaDT
Community Specialist
Community Specialist

Hey DanCoco, 

 

I understand how you feel and I'm sorry to hear about your experience with our support team. This is definitely not the experience we want you to have — we'll take this as feedback and pass it along to our team. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

DanCoco
Community Member

Yeah lets leave this unlocked. Issue still not resolved. This is not feedback. This is a device breaking over sight.

MelbaDT
Community Specialist
Community Specialist

Hey DanCoco, 

 

I hear you — I'll keep the thread open then. 

 

Best, 

Melba

Jake
Community Specialist
Community Specialist

Hey DanCoco, 


Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

DanCoco
Community Member

Please keep this thread open. Google has not resolved this issue. This must be resolved by Google developers. It is not a client side issue.