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Google Nest Protect

Tiger3000
Community Member

Hi Google,

 

I have just purchased a google Nest Protect but cannot link it to my google home. The set up was as per the instructions using my Google account to set up my Nest app. I can see the protect in the Nest App but cannot add my Nest account through the "Work with Google" pathway and the Nest Protect has not appeared automatically in my Home App.

Can you please advise how to fix this?

10 REPLIES 10

davidking
Gold Product Expert
Gold Product Expert

Nothing strange going on here. Nest Protect will only appear in the Nest app.

 

I don’t understand. It’s a Google IoT product, why won’t it appear in Home?

davidking
Gold Product Expert
Gold Product Expert

Nest Protect was designed for the Nest app. Whilst some products will appear in the Home app once setup in the Nest app, Nest Protect is one of the ones that doesn't and I don't have the answer as to why. This is mostly a user to user community, therefore if this is important to you, I’d encourage you to also send this feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Appreciate your responses here, davidking. 

 

Tiger3000, I completely understand where you're coming from. Just to add to what davidking mentioned, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. 

 

Keep an eye on this Community page or follow our social channels for news and updates. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

DanCoco
Community Member

The way to fix thus is to return your purchase to the store. Promises of the protects coming to Google Home have been empty and last time I tried asking chat support, they kept killing the chat.

MelbaDT
Community Specialist
Community Specialist

Hey DanCoco, 

 

I understand how you feel and I'm sorry to hear about your experience with our support team. This is definitely not the experience we want you to have — we'll take this as feedback and pass it along to our team. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

DanCoco
Community Member

Yeah lets leave this unlocked. Issue still not resolved. This is not feedback. This is a device breaking over sight.

MelbaDT
Community Specialist
Community Specialist

Hey DanCoco, 

 

I hear you — I'll keep the thread open then. 

 

Best, 

Melba