I have just purchased a google Nest Protect but cannot link it to my google home. The set up was as per the instructions using my Google account to set up my Nest app. I can see the protect in the Nest App but cannot add my Nest account through the "Work with Google" pathway and the Nest Protect has not appeared automatically in my Home App.
Can you please advise how to fix this?
Nest Protect was designed for the Nest app. Whilst some products will appear in the Home app once setup in the Nest app, Nest Protect is one of the ones that doesn't and I don't have the answer as to why. This is mostly a user to user community, therefore if this is important to you, I’d encourage you to also send this feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback.
Appreciate your responses here, davidking.
Tiger3000, I completely understand where you're coming from. Just to add to what davidking mentioned, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.
Keep an eye on this Community page or follow our social channels for news and updates.
We don't have any news to share about migrating Nest Protect to Google Home app, but we're always looking for ways to improve our services. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Check out this link on how to file feedback.
We should not have to submit feedback. Confidence it will do any good is low. Google can come browse this forum for 15 minutes and get all the feedback they need.
This will be the third time support has attempted to lock this thread and has been requested not to do so. The issue is ongoing, and not resolved.
Please keep this thread open and accessible, only locking it after Google either migrates Nest properly into its Home environment, or officially, publicly confirms the Nest Protects are going End of Life.
Rest assured that we'll take note of it — we'll ensure that we'll learn from your experience as we continually improve our products and services.
As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. You can create a new thread if you have another question in mind, we're always here for you.