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Impossible to add Protect to Nest account and connect it to the thermostats

Dimakiev
Community Member

I’m adding a Nest Protect to my existing network of Nest devices and I get an error while adding the new product that the app is having trouble connecting to the assisting Nest Product (a thermostat). The error is P014(0.60) or P013, or P017. (0.65). Wifi is up, the Nest app and thermostat are both connected to the same network, I’ve reset the thermostat and the router, tried to add the new product on two different devices, the nest app is up to date, etc. Reinstall nest app added new “home” and added thermostats there from the scratch - still nothing. So, Nothing I’ve tried has worked. Any advice on next step?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

Try temporarily turning off your thermostat, setup your Nest Protect, then turn your thermostat back on?


Volunteer since 2011, Product Experts are not Google employees.

aatienza
Community Specialist
Community Specialist

Hey Dimakiev,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, davidking.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie