Nest protect offline

[Ellen2]

I have two problems. My NEST protect is offline. I recently updated my WiFi. Also, I deleted one of my NEST protect from my app and can’t get it back.

[David_K]

For your offline Nest Protect, have you tried these steps? What happened?

https://support.google.com/googlenest/answer/9234146

If you deleted a Nest Protect from the app, you'll need to reset it to be able to add it back to the app:

https://support.google.com/googlenest/answer/9226486

[HotPapa81]

I’m experiencing the same problem.  None of those steps work.  Why did they make it impossible to change the Wi-Fi on Protect devices?

[Ellen2]

hi...I had to remove each NEST protect from my app (I have three of them in my house) and then I was able to reset them all using the new WiFi. You have to scan the barcode in the back of each device when you are resetting them. Hope this helps.

[barbarastreis]

This did not help me. I went through all the steps on the tech support page and this was one of the steps.

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best, 

Melba