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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3798 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 141540 Views
  • 243 replies
  • 11 kudos

Can't connect to my new StarLink

My Nest thermostat is connected to the StsrLink wifi but I can't get the nest protect units to connect. I can not even get to the point of seeing my StarLink in order to put in the pass word. The units have been offline longer than I've had StarLink ...

Evierose by • Community Member
  • 1066 Views
  • 3 replies
  • 0 kudos

Cannot factory reset: "Checking the network, just a moment"

1. Moved houses and brought my nest protect with me.2. Deleted the devices from nest app and started a new house.3. Added my doorbell and thermostat without problems.4. Cannot add the Nest Protect in the app: "Something went wrong. This device (Hallw...

0w3w by • Community Member
  • 1574 Views
  • 5 replies
  • 0 kudos

Nest Protect refuses to reset to factory settings

I cannot factory reset a NEST Protect that I have.I had issues connecting the the rest of the installation, so I attempt many times the factory reset (press for 10 seconds, and when I hear the "version Number 3.1.4.3, erasing all paramaters in 10 sec...

Nestef by • Community Member
  • 1500 Views
  • 4 replies
  • 2 kudos

Nest Protect way too sensitive

Is there a way to lower the sensitivity of the protect? I have the steam sensor turned on, but even there tiniest bit of steam sets it off. I'm having to silence it badly every day for just existing.

JakeC by • Community Member
  • 1992 Views
  • 5 replies
  • 1 kudos

Vape false alarms

I think I know the answer to this already = defaunt discontinued entire Protect like, by still... Anyone else's Protect set off by even minor ammouts of vapour from e-juice vaping?Mine is MORE sensitive to it that say burning toast!Guessing an outdat...

Derasmoke by • Community Member
  • 1798 Views
  • 4 replies
  • 0 kudos

Nest Protect Gen 2 Mounting Plate

HiMy electrician cracked 2 mounting brackets for the Nest Protect 2 (Wired). Searched the Community and it appears that someone needs to respond and get you a case - I'd be happy to pay for them - I just bought this month. It would be even better to ...

shophouse by • Community Member
  • 845 Views
  • 3 replies
  • 0 kudos

Nest Protect Wired Smoke/CO Detector

G'day,Can someone tell me if the Nest Protect smoke/co detector can be connected in series with existing conventional detector? From what I read, it only has connections for external power. Is that a fact?THX!

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