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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 75996 Views
  • 243 replies
  • 7 kudos

Protect Wired vs battery

I have just purchased three wired second GEN protects for my home. I’ve come to learn that of the two previously wired smoke alarms. Only one wiring works. The third is not wired at all. Now looking at the app. I have installed all three… and now I a...

Disabling alarms on Nest Protect when away from home

I have 3 nest Protects. 2 cannot be reached without a ladder. Am concerned about how to silence a false alarm when I am away from my house or if it's only my house sitter. Can I disable an alarm remotely with my phone? Can the house sitter disable an...

stjoemike by • Community Member
  • 1335 Views
  • 4 replies
  • 0 kudos

Need a BackPlate for Protect Gen 2 -

Moved to new home would like to install with new BackPlate Gen 2 Mfg Date April 06 2021 Today Sept 17 22Where do I get a form to order part?

Protect App Test status inconsistent

Hi, we have a lot of Protect Gen2 installed. All work and operate fine. Self Test also completes without issues. In the Nest App on IOS, one of the devices does only report Status on Battery, Sensor, Wireless - the two rows for Alarm and Speech are s...

OSC by • Community Member
  • 229 Views
  • 3 replies
  • 0 kudos

Need three backplates and three wiring harnesses for Protect

Were relocating a handful of Nest Protects and somehow misplaced three of the mounting plates and three of the wiring harnesses. I have chatted with Nest support and no one offered any help as the units are out of warranty, but still have 6+ years of...

DPRickli by • Community Member
  • 548 Views
  • 5 replies
  • 0 kudos

changed WIFI name and can't connect

I had to change the name of WiFi and now the Nest Protect will not connect to new router. I have deleted the device from my app, reset the Nest Protect till I hear version name and wait the 5 seconds and it says ready. however, when I try to add devi...

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