I bought smoke detector 9 months ago and now I'm getting error and orange light telling me they need to be replaced. I need to replace them. Please contact me asap for a warranty claim.
I'm not going to write up an essay about my problems because Google nest is already fully aware of the nest protect issues! This issue has been reported by many many users already!
We are a user community here and volunteers so we won't have access to the return process. You'll need to contact Nest support directly. Contact Us - Google Nest Help
They'd be best able to get this straightened out for you.
I was able to connect with nest customer service via Facebook. Once I connected with customer service my issue was resolved right away. They sent me return authorization and i received my 2 replacement Nest smoke detectors within a week of returning the defective detectors.
We are a user community here and volunteers so we won't have access to the return process. You'll need to contact Nest support directly. Contact Us - Google Nest Help
They'd be best able to get this straightened out for you.
We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you still need help, please feel free to start a new thread and we'll be happy to assist you.
I was able to connect with nest customer service via Facebook. Once I connected with customer service my issue was resolved right away. They sent me return authorization and i received my 2 replacement Nest smoke detectors within a week of returning the defective detectors.
Awesome — glad to hear that. I guess, we'll consider this thread as resolved unless you have further questions. Else, we'll go ahead and lock this thread after 24 hours.
