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Nest protect won’t connect to TPLink- mr6400

Community Member

I am trying to connect my protect smoke alarm to a TP link router model MR6400 v.2. Whatever I do I get error p009 (0.80). I have tried a different router which I borrowed and it works with the same service provider. And apparently the same settings?? 
can someone please help or advise the exact settings needed for this router or indeed specific instructions how to open the port as recommended, I’ve tried but not sure I did it correctly. I have no clue about this sort of things.. I’ve tried so far the following:

- updating router firmware 

- setting a new profile to have ipv6 and ipv4

- set the lease time to 400 minutes 

- taken off firewall for connection 

- factory reset router and smoke alarm a million times. 
- ensured internet is 2.4ghz 



Community Specialist
Community Specialist

Hello kklouisekk,

I understand if you can't add your Nest Protect to your Nest App and I appreciate you sharing the steps you've tried to resolve this issue. 


Give these steps a try:

  • Place all your Nest Protects on the table next to each other and near the Wifi router. Make sure that there's a pulsing blue light during setup indicating that it's ready to be set up.
  • Perform a reset to factory default on your Nest Protect and reinstall your Nest App.
  • While pairing they should have a blue light pulsing, indicating that they are ready to be set up. If not, just press it one time. 

Let us know how it goes.


Community Specialist
Community Specialist

Hi kklouisekk,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Community Specialist
Community Specialist

Hey kklouisekk,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.