cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Protect

Blog Posts

Help Center

Forum Posts

Start a conversation

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 4129 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 146192 Views
  • 243 replies
  • 11 kudos

Need a mounting plate

I have a broken back plate to the nest protect and can’t find one anywhere. I contacted customer support at Google and they said because it was out of warranty they could not send me one. They confirmed they have them and have the ability to send the...

1951merc by • Community Member
  • 620 Views
  • 1 replies
  • 0 kudos

Resolved! Sound check

Sound check happened while we were at home. I thought it's supposed to do that while we're out? How do I stop this?

pacshb by • Community Member
  • 3389 Views
  • 6 replies
  • 0 kudos

Resolved! How to connect to kidde Relay

Hi,I have several Google Nest PROTECT Smoke and Carbon Monoxide alarm detectors that I need to connect to Fire alarm bell, any suggestions on how to proceed?Regards.

AdamRouhi by • Community Member
  • 3849 Views
  • 7 replies
  • 1 kudos

Resolved! warranty

I have purchased a few smoke alarms brand new in the box and sealed. When does warranty start and is there an expected life of any sensors if the product was manufactured in 2018. Does the life expectancy start once it starts getting used or the mome...

levi0341 by • Community Member
  • 560 Views
  • 1 replies
  • 0 kudos

Reconnect with only a serial number

I know this may be redundant but reading the posts so far I’m still confused. My protect failed to connect when I changed my Wi-Fi. The ceiling is too high for me to get up to. I only have the serial number not the entry key. Can I somehow reinstall ...

BillMV by • Community Member
  • 811 Views
  • 1 replies
  • 1 kudos

Lost ceiling plate for nest protect 2

I lost my mounting plate for nest protect wired version. Hoping someone can provide me with some information as to where I can get a replacement. Thanks.

adman101 by • Community Member
  • 745 Views
  • 1 replies
  • 0 kudos

The backplate doesn't work on my wired boxes.

I have four google nest smoke detectors to replace my expiring wired detectors. I got the battery version because Google, in its infinite wisdom, decided to use a different wiring than any other detector. I start to install these and discover that Go...

lenstoner by • Community Member
  • 377 Views
  • 0 replies
  • 0 kudos
to vote