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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 117829 Views
  • 243 replies
  • 10 kudos

Nest Protect beeping even with new batteries

I installed a nest Protect with no problems and no issues on the the test after installation (green light). The unit beeps once every minute. I reset it, I removed it from the app and reinstalled. I bought new lithium batteries and it continues to be...

Eric6 by • Community Member
  • 528 Views
  • 0 replies
  • 1 kudos

Professional Monitoring

So - professional monitoring is not available anymore for new customers ???? Will it be brought back ? what can we do ?

Nest Protect Wired Mounting plate

My mounting plate was broken when I moved. Does anyone know where I can get a replacement mounting plate? Please advise, thanks!

Nest Protect Heads-up not triggering, immediately beeps

Hello - I have 6 nest protects in a small house, all Model: Topaz-2.33, all with "Heads-up" switched to "On", however whenever there has been an issue recently, it immediately beeps loudly instead of giving a heads up. This is made worse by the fact ...

pcent by • Community Member
  • 406 Views
  • 0 replies
  • 1 kudos

Trying to get a replacement backplate for the Nest Protect 2

I was trying to install my Nest Protect 2 yesterday (this is the third time I have installed it), but this time the thin surround plastic that acts as a kind of washer on the screw holes broke every time, so now I can't use the device. Is there a way...

jpford13 by • Community Member
  • 870 Views
  • 3 replies
  • 0 kudos

Humidity reading on app

I was wondering if nest protect will give me live humidity readings while away from home to my phone.

Heat Detector

Can you install a nest prtect in an attached garage? I know it has a heat sensor, but will it always go off because of CO2?Thanks

Dm44n by • Community Member
  • 945 Views
  • 2 replies
  • 0 kudos

Raise a Complaint (outstanding case since 23 December)

I would like to raise a complaint in relation to 6-############1517 raised on 23 December 2021. I have now contacted you twice regarding this issue, and you keep saying it's been looked into. On the twice before that I have contacted you, I think I m...

Tom5640 by • Community Member
  • 1004 Views
  • 3 replies
  • 1 kudos
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