03-13-2023 03:53 AM - edited 03-13-2023 03:56 AM
I am trying to connect my protect smoke alarm to a TP link router model MR6400 v.2. Whatever I do I get error p009 (0.80). I have tried a different router which I borrowed and it works with the same service provider. And apparently the same settings??
can someone please help or advise the exact settings needed for this router or indeed specific instructions how to open the port as recommended, I’ve tried but not sure I did it correctly. I have no clue about this sort of things.. I’ve tried so far the following:
- updating router firmware
- setting a new profile to have ipv6 and ipv4
- set the lease time to 400 minutes
- taken off firewall for connection
- factory reset router and smoke alarm a million times.
- ensured internet is 2.4ghz
04-01-2023 07:02 AM - edited 04-01-2023 07:02 AM
Hello kklouisekk,
I understand if you can't add your Nest Protect to your Nest App and I appreciate you sharing the steps you've tried to resolve this issue.
Give these steps a try:
Let us know how it goes.
Regards,
Emerson
04-04-2023 11:12 AM
Hi kklouisekk,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Thanks,
Emerson
04-05-2023 03:15 PM
Hey kklouisekk,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Best,
Emerson