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Replacement Back Plate

Elv
Community Member

I need a replacement back plate for my Google Nest Protect 2nd Generation Smoke + Carbon Monoxide Alarm (Wired) but they are not available anywhere to buy. Please can you send me one?

 

18 REPLIES 18

Vm2
Community Member

I am in the same boat.  I spoke to a Google sales rep, but that was a quick dead end.  I searched on eBay but nothing.  I even tried getting it 3D printed.  It’s hard to believe that it’s this difficult to replace.  Is this the case with all other Nest products??

Elv
Community Member

I started a support chat and it got resolved quickly with offer to mail me one FOC. 

Vm2
Community Member

Thank you.  Hopefully someone sees this support chat as well and offers the same assistance.  🤞🙏

aldante13
Community Member

Same thing.  Customer service told me to buy from nearest Google store or 3d party.  Google store says they don't sell it and can't find a 3d party.  Sadly, I invested in 7 of these Nests and now they are totally worthless to me.  Terrible customer service.  I'm so disappointed with Google.  I don't mind paying for the replacements, but please make it possible for me to do so.

Elv
Community Member

They sent me a whole new unit, even though I only needed a new mounting plate, as it was within warranty and broke whilst being relocated 

aldante13
Community Member

Admittedly all of mine are out of warranty, but the issue is they have more than six years left before their expiration date, it’s a significant investment and  the system is useless because Google has made absolutely no provision for allowing people to purchase these cheap, but necessary parts.  That’s just stupid and not very customer-friendly.  It’s as if they want people to reinvest in a whole new system to support their bottom line.

There are replacement bits out there if you are out if warranty. Ebay has options for you.

aatienza
Community Specialist
Community Specialist

Hey there, 

 

H-Man, thanks for giving us other option.

 

@everyone, let us know if you have other questions, we're here to help.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey everyone,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie

ov10fac
Community Member

Same issue and same problem.  I may just replace all my NEST products with HP,  I can get parts for them.

Elv
Community Member

£20 on eBay Uk I’d you search under “Google Nest Protect Generation 2 Gen 2 smoke detector mount back plate mounting” otherwise Google replaced whole unit if In warranty and broken as a result of faulty goods 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I'm sorry for the delay. Let's check — could you fill out this form and let us know once you're done?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

Vm2
Community Member

Hi, Archie. Thanks for following up. I haven’t yet filled out this form. I will do it shortly. Thanks again.

Vm2
Community Member

Archie,  just filled out your form.  Pls lemme know next steps.  Thx. 

aatienza
Community Specialist
Community Specialist

Hey Vm2,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Archie

Vm2
Community Member

Thanks, Archie.  Much appreciated!

V

aatienza
Community Specialist
Community Specialist

Hey Vm2,

 

You're welcome! Let us know if you have other questions as I'll be locking the thread after 24 hours.

 

Thanks,

Archie