I ended up having to uninstall all the smoke detectors and thermostats. Once everything was uninstalled, I reinstalled everything. I started with the new devices so that the older ones would take to the Wi-Fi… Apparently, on dual band devices, the new single band devices need to be installed first so that the other devices will attach themselves to the correct band. Took me hours on the phone with support to figure this out. Good Luck!!
I wanted to follow up with you, and ensure everything is working as intended. Thank you so much, Crubear for sharing what had helped resolve your issue. Please let me know if you have any questions from here, as I would be happy to take a closer look.
I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
I resolved the issue by restoring the Protect to default settings and changing its room assignment to match the “assisting” product’s room. This bit of nuance was not documented anywhere. Hope this helps!