09-20-2021 12:47 PM
I have taken the nets protect apart and there was no dust. I cleaned the disc and put in new batteries, still a smoke sensor problem. How do I get it replaced under warranty? 06AA01AC142002hc Manufactured April 01,2020 Replace by April 01,2030
09-24-2021 09:34 AM
Hi,
Did you get an answer to this problem? One of my protects has had the same issue and is not even a year old.
09-30-2021 01:35 PM
Hi dsbarnette and Truckle01984,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon!
Kindly,
Ai
10-14-2021 06:09 PM
I am also having the same issue that just started this evening and my device is under a year also.
10-20-2021 02:40 PM
Hey Zinkja2001,
Apologies for the delayed reply. I wanted to follow up and see if you are still running into the issue. Please let me know, as I would be happy to help out.
Best regards,
Jake
10-25-2021 01:20 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
10-25-2021 05:07 PM
Sorry. Yea I saw this and thought I responded. Yes I am still having issues and had had to leave the batteries out so it would stop beeping.
11-23-2021 09:25 AM
Hey Zinkja2001,
I am sorry for the late reply. I wanted to reach out and follow up with you. Were you able to get the issue resolved? If not, I would be more than happy to assist you and take a closer look. Please let me know.
Best regards,
Jake
11-23-2021 03:58 PM
Hi. When I had my furnace service the guy put the batteries back in and was gonna take a look since they installed it. After having the batteries out for a week it seams it rest and has not beeped since. Thanks
11-24-2021 11:25 AM
Hey Zinkja2001,
Glad to hear everything worked out. With that being the case, I am going to lock the thread at this time. If you run into an issue from here, please feel free to create a new post.
Best regards,
Jake