09-20-2021 12:47 PM
I have taken the nets protect apart and there was no dust. I cleaned the disc and put in new batteries, still a smoke sensor problem. How do I get it replaced under warranty? 06AA01AC142002hc Manufactured April 01,2020 Replace by April 01,2030
09-24-2021 09:34 AM
Did you get an answer to this problem? One of my protects has had the same issue and is not even a year old.
09-30-2021 01:35 PM
Hi dsbarnette and Truckle01984,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon!
10-14-2021 06:09 PM
I am also having the same issue that just started this evening and my device is under a year also.
10-20-2021 02:40 PM
Apologies for the delayed reply. I wanted to follow up and see if you are still running into the issue. Please let me know, as I would be happy to help out.
10-25-2021 01:20 PM
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
10-25-2021 05:07 PM
Sorry. Yea I saw this and thought I responded. Yes I am still having issues and had had to leave the batteries out so it would stop beeping.
11-23-2021 09:25 AM
I am sorry for the late reply. I wanted to reach out and follow up with you. Were you able to get the issue resolved? If not, I would be more than happy to assist you and take a closer look. Please let me know.
11-23-2021 03:58 PM
Hi. When I had my furnace service the guy put the batteries back in and was gonna take a look since they installed it. After having the batteries out for a week it seams it rest and has not beeped since. Thanks
11-24-2021 11:25 AM
Glad to hear everything worked out. With that being the case, I am going to lock the thread at this time. If you run into an issue from here, please feel free to create a new post.