Help restore

[Paty3]

Hi Nest Support,
I’m reaching out for help with my Nest Thermostat (Gen 3). I forgot the PIN, and after reinstalling the app, I lost access to the device. The thermostat came with the house when I purchased it, so I don’t have proof of purchase—just the device itself.

Is there any way to unlock or reset it without the PIN? I’d really appreciate any guidance you can provide.

Thank you,

[JillG · Accepted solution]

Hi @Paty3 

Since you can't see the thermostat in the Nest app to unlock it or reset it I suggest contacting support directly-

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