How the hell can i contact customer service in the UK?

[sterut]

I have had the W5 error on my Nest thermostat for months, i innocently thought it may be a wifi issue and not the thermostat as it was only a few months old. It seems it is a very common problem though now i am looking into it. I have installed new superfast broadband (the old one was fast too) but the thermostat still won't find any networks and gives the W5 error. 

I have tried all the troubleshooting fixes many times and none of them work and would like to request a replacement but i've been stuck in an infinite loop of aftersales troubleshooting guides and seemingly no-one wants to provide any phone number to contact the company that manufactures my faulty product.

[MplsCustomer]

@sterut 

To contact Google Nest Support, you need to start with the link below. On the "Resources" page, just click "Next step" to get to the next page with contact options (phone and chat).

https://support.google.com/googlenest/gethelp

[TudorL]

Since I haven't heard any updates from you, I'll need to close this thread, but in case anything else happens, you can always open a new one. Have a great day and stay safe! 

[AlexD]

Hi @sterut , thanks for reaching out. I would be happy to assist. Should you wish, you can of course reach out to my colleagues on any of our support channels, thanks for the suggestion @MplsCustomer .

If you haven't already, try and restart the thermostat first by going to Settings> Reset> Restart and let me know if you need further assistance. 

[LarisaL]

Hi there. Just checking in with you. Did you see the message from my colleague?