My heat link is dead no power

[Clares5]

I turned off my heat link when I went on holidays for 2 weeks and I have come back to having now power on it. The boiler is working and Wi-Fi is fine but can’t get it working. Can you please advise me? 

[AnaM]

Hey @Clares5,

Thank you for reaching out! I'm sorry to hear about your issue, but I'll do my best to help you. Let's start with some questions:

1. What type of Nest thermostat do you have?
2. When was it installed?
3. Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
4. Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
5. Have you had any recent power cuts in your area? If yes, has the power been restored?
6. Have you recently had service or maintenance on your electrical, plumbing, or heating system?
7. Have you tried any troubleshooting steps before contacting us?

8. How many thermostats do you have?

[AlexD]

Hi, I wanted to check in. Do you still need assistance with your device? If so, make sure to let me know. 

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.