Nest Thermostat : dead battery

[KeveenM]

This morning we have discovered that there is no hot water and the Best thermostat is reporting low power. There have been no power cuts or similar issues. 

I have removed the best thermostat from the wall cradle and I am charging it via USBC cable. The green light is flashing. 

Are the Batteries rechargeable? How long does it take? How do I prevent this from happening again

[KeveenM]

"nest" thermostat obviously 

[Jenelyn_O]

Hi KeveenM,

Thanks for reaching out and for being a step ahead of us. An hour of charging will be enough for the Nest Thermostat to have an ideal battery level for it to stay connected to a Wi-Fi network. Also, considering having a C wire or Nest Power Connector will let your thermostat get sufficient power. 

Best,

Jenelyn

[KeveenM]

Hi thanks for getting back to me. I realised that the reason for the dead thermostat was in fact due to the fact that the Heatsink no longer had power. I have a replacement headsink on the way and a Nest Specialist ready to install. Thanks again.

[AlexD]

That's great to hear. Make sure to let us know if you need any further assistance!

[pnelson585]

red lite flashing tried to connect with cable to charge it up but still won't take charge and red lite keeping flashing now what?

[LarisaL]

Hi there! Did you charge it off the base and did you try different cables?

[pnelson585]

Yes tried 3 different cables and two different wall bases now what? it is a little over a year old but I don't think it was registered his wife passed away a couple month's before we installed it.

any help is much appreciated 

[pnelson585]

still waiting for a reply been two days so far?

[Paul_R]

Hi there @pnelson585! I'm sorry for the late reply, but I'll do my best to help. Could you please respond to the following set of questions?

What type of Nest thermostat do you have? 
Do you have more than one thermostat? If there's more than one thermostat, do the others behave the same?
Is the thermostat display on a stand?
When did the issue start?
Is there a wiring report or error message on your thermostat and/or app?
Do you see a blinking LED light? If so, is it red or green?
Has there been any recent work done on your thermostat(s) or heating system? 
Were there any power outages? 
Were there any modifications to the internet configuration (for example: added extenders)?
Is the thermostat display responsive when interacting with it?
 

[pnelson585]

1) google nest T3017US

2) only one nest thermostats 

3) attached to the wall

4) About 9 month's after it was working properly 

5) no report or error messages on the nest or app

6)blinking red lite and it will not reset stay's red even when trying to charge

7) no work done to the heating system and does not have AC

😎 no power outages

9) no modification at all to any of it

10) no response from the unit just the blinking red lite

Next?

[Paul_R]

Would it be ok if I send you an email with a link to a form, so I can create a case in our system?

[pnelson585]

please I'd like to get it fixed

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thank you

[TudorL]

I've just managed to send you an email to the address link to your Community account. 

[LarisaL]

Hi there, just checking in! Did you see the message from my colleague?

[pnelson585]

can you send the e-mail again I think something went wrong?

thank you

[UanaC]

Hello there, Paul! I've just sent you an email. 

Many thanks, Uana.

[pnelson585]

I guess I'm having trouble with getting the e-mail's for a form? case #2-5758000034955 but what do I do with it? the links you send me just come to this page and no forms? I'm I doing something wrong? Help please.

thank you

[pnelson585]

still waiting for the e-mail form's never got to me? try sending them again please

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thank you