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Nest Thermostat - the dreaded W5 error…

Asbecker57
Community Member

The thermostat worked for almost a year, then disconnected from wifi. I’ve done all the troubleshooting and nothing works. Many people say once you have this error there is no solution but requesting a new thermostat. Is that the general consensus? If not, are there any solutions not on the standard troubleshooting lists?

 

Thanks in advance for any guidance,

Andy Becker

5 REPLIES 5

davidking
Gold Product Expert
Gold Product Expert

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

Thank you very much David.

About how long do you think it will be until I get a response from them?

davidking
Gold Product Expert
Gold Product Expert

I really don't know I'm afraid.

Hi David, it's been several days and I have not heard back.

Is there a way I can reach out to someone?

davidking
Gold Product Expert
Gold Product Expert

Absolutely. If you'd prefer to you can contact the Google Nest support team directly.