12-14-2022 10:00 AM
Hello,
We set this up yesterday, and the heat pump was covered with ice this morning. Did we do this right? We have a dual fuel system.
Thank you
12-14-2022 08:02 PM
Did you tell the Nest you had a heat pump with auxiliary heat during the Nest setup?
Sounds like it is not using the Aux heat to warm the house and only running the heat pump outside non stop causing it to ice up.
12-14-2022 08:19 PM
If the aux heat is a gas furnace inside that you want to kick on instead of the heat pump then you need to set a temperature that Nest will shut off the outside unit and switch to the other heating system (a gas furnace for example) :
12-19-2022 05:03 PM
Hey Martinpro,
I'd like to jump in here and check if you've seen Houptee's response. Let us know if you need more help by replying to this thread.
Thanks,
Archie
12-20-2022 02:37 PM
12-23-2022 04:12 PM
Hey Martinpro,
That's great to hear! Let us know if you have other questions as I'll be locking the thread after 24 hours.
Thanks,
Archie