01-16-2023 08:37 AM
Suddenly my nest thermostat and nest camera are missing from my home screen. Im 1500 miles from home.
Neighbor entered home for me. Camera sent an alert to my phone so that is working. Neighbor confirmed thermostat is on and working.
Called internet provider and had a reboot of modem performed. No results.
Not sure what to do.
Any help would be appreciated.
01-16-2023 08:57 AM
Are you certain you are logging onto the Google Nest app or Google Home app with the same Google Account and are accessing the same Google Nest "home/structure"? Logging onto a different account or "home" would be the most likely reason for what you are seeing.
01-16-2023 12:08 PM
Huge thank you. You were correct. I was logged in under a second google account that's not normally used. When I switched to the other account everything came back! Much appreciated!
01-20-2023 02:50 PM
Hey there Bobk123,
We appreciate your help here, MplsCustomer.
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
01-24-2023 04:55 PM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
01-25-2023 05:52 PM
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.