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Nest thermostat won’t connect to wifi

Aimequin9
Community Member

Hello, 

I have tried to restart/reset the nest thermostat and the app on the phone but I’m still having issues connecting to the internet. It won’t even show the internet name on the thermostat.  All other devices are working with the wifi. I restarted the wifi as well.  Please help. 

8 REPLIES 8

blargg
Community Member

Same problem. I just got a Nest E new in box, still shrinkwrapped, and it never shows any Wifi stations, just sits searching forever. I tried configuring everything else, then resetting all, same issue. I'm very disappointed. Going to have to unwire it and go back to my previous thermostat.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for reaching out and sorry for the delayed response. I want to check on your Nest thermostats further. 

 

A few questions — are you getting a specific message or code on your Nest thermostat displays or Nest app when trying to get them connected to a Wi-Fi network? If yes, what is it? Also, is this happening to any networks like a mobile hotspot? 

 

Please tell me more so I can dig deeper into it. 

 

Best, 

Melba

 

 

blargg
Community Member

My Nest E doesn't give any error message. When I go to the WiFi section, it just hangs on Searching, never shows any WiFi networks to connect to. Manually entering SSID also doesn't work. I have to manually cancel WiFi scanning to get back to the settings menu.

MelbaDT
Community Specialist
Community Specialist

Hey blargg, 

 

Thanks for these added details. To confirm, this happens even to any networks you're attempting to connect it to, right? Have you tried maybe setting it up using a mobile hotspot if possible? 

 

Best, 

Melba

blargg
Community Member

Yes, any networks. I just tried a mobile hotspot and the moment I OK the password on the Nest, it says Failed to connect, no delay for even trying to connect. (I verified that the same credentials typed in manually on a phone connects to the hotspot.) I tried resetting Network, and restarting, same thing.

Napilikai1
Community Member
  • Same problem. Is there a support # to call?

Joe7
Community Member

I have the same issue. My thermostat was working for 2 years and then it disconnected from WiFi and won’t reconnect. I’ve reset it. Restarted my router. Restarted my phone. And it won’t add to the app without WiFi. What’s wrong?? 
thank you

Jeff515
Community Member

I have the same issue with my Nest Learning 3rd gen. always searching for wifi. I do have good voltage and a C wire. 2 days of trying to connect...very frustrated. I does run my AC/Heat system properly, but so did my 25 year old, cheap thermostat. Wishing for better TECH SUPPORT!