Google Nest Community

Nest Thermostat

Wi-Fi Connections don't appear router works fine? 

If i change the temperature, do i have to hit the reset to keep that temperature?

Heat will not come on

I had the same problem last year. It shows it on and says a time on how long it will take and it never comes on. I have a new filter in and tried to restart, checked wiring, nothing is working. Last year it just started working again one day.

Nest Thermostat Heater Issue

Once the Heat Mode is turned on, the heater will not shut off after exceeding setting on the thermostat and the heater stays on if the mode is changed to Eco or OFF. The only way to stop the heater is to switch to the Cool Mode.

Thermostat e shows download app logo can't connect

Having issues. I've downloaded the App signed in etc followed the instructions to plug in the thermostat etc.. I keep getting the download logo on the thermostat. Even after resetting it I can't link it in the app on my mobile tried the turn off and ...

Thermostat

I am having issues with my thermostat and need to reset it

pic of existing wires

pic of existing wires for compatability check

Switching from AC to heat and both are running? What’s going on?

W2 wire not detected on NEST account in Windows, but correctly detected on thermostat and phone app

Here's a picture of the three indications of the wiring setup - the first is directly from the screen of the NEST thermostat, the second is a screenshot from my phone and the NEST app, and the third is a screenshot of my Windows 10 computer showing t...

w5 error troubleshooting doesn't help

Like others I've seen on this forum I've tried everything with no success. Really would like actual customer service support option that seems non-existent. How do I get to chat with a person from google nest????